Freight Customer Experience Specialist

J.B. Hunt; Dallas (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

J.B. Hunt Transport, Inc. in Dallas, TX is seeking a Customer Experience Representative for the ICS team.

You will execute customer freight orders to meet volume goals and deliver an exceptional customer experience, while developing strong relationships. The role requires coordinating pickups, tracking loads, resolving issues, and communicating with customers and operations to ensure on-time, accurate service.

Qualifications

• High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree.
• Excellent communication and multitasking abilities.
• Ability to remain composed under pressure and handle multiple priorities.
• Customer-focused mindset with professionalism.

Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth.
• Monitor and support on-time delivery, damage-free services, and accurate billing.
• Proactively communicate with internal and external customers to provide load updates or resolve problems.
• Schedule pick-up and delivery appointments to optimize transit time and meet customer expectations.
• Enter customer orders into the order management system to track loads and provide information to operations.
• Obtain and document approval for accessorial charges and spot rates for assigned customers.
• Serve as a point of contact for customers regarding load updates and capacity availability.

Skills

Customer service

Sales oriented

Communication

Education

Bachelor's degree

High School Diploma/GED

Tools

Order management system

Job description

J.B. Hunt Transport, Inc. in Dallas, TX is seeking a Customer Experience Representative for the ICS team.

You will execute customer freight orders to meet volume goals and deliver an exceptional customer experience, while developing strong relationships. The role requires coordinating pickups, tracking loads, resolving issues, and communicating with customers and operations to ensure on-time, accurate service.