Freight Customer Experience Specialist

J.B. Hunt Transport Services, Inc.; West Orange (NJ); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Life insurance

Short-term disability

Long-term disability

Paid time off

Maternity leave

Parental leave

Paid holidays

Job summary

J.B. Hunt Transport Services, Inc. is seeking a Customer Experience Representative to execute customer freight orders and drive a superior customer experience.

The role focuses on developing and maintaining strong customer relationships while maximizing freight potential and growth. The incumbent will monitor on-time delivery, billing accuracy, and proactive communication with customers and internal teams. This position emphasizes a customer-centric mindset with the goal of exceptional service

Qualifications

• Minimum Qualifications: High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor’s Degree.
• Preferred Qualifications: ability to communicate effectively; adapt to changing assignments; maintain composure under pressure; manage multiple priorities; sales focus.

Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
• Monitor and support on-time delivery, damage-free services, and accurate billing
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams
• Obtain and document approval for accessorial charges and spot rates for assigned customers
• Serve as a point of contact for customers regarding load updates and capacity availability

Skills

Customer service

Sales

Communication

Multitasking

Education

Bachelor's in Business Administration/Management

Bachelor's in Transportation Logistics

GED

High School Diploma

Job description

J.B. Hunt Transport Services, Inc. is seeking a Customer Experience Representative to execute customer freight orders and drive a superior customer experience.

The role focuses on developing and maintaining strong customer relationships while maximizing freight potential and growth. The incumbent will monitor on-time delivery, billing accuracy, and proactive communication with customers and internal teams. This position emphasizes a customer-centric mindset with the goal of exceptional service