Freight Customer Experience Specialist

J.B. Hunt Transport Services, Inc.; Lowell (AR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Paid time off

Job summary

J.B. Hunt Transport Services, Inc. in Lowell, Arkansas seeks a Customer Experience Representative to execute customer freight orders and develop strong relationships while delivering exceptional service.

The role emphasizes solving needs and driving growth through proactive communication and accurate information. The position requires a customer-centric mindset, effective prioritization, and professionalism under pressure.

Qualifications

• Bachelor's Degree OR High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience.

Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
• Monitor and support on-time delivery, damage-free services, and accurate billing
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams
• Obtain and document approval for accessorial charges and spot rates for assigned customers
• Serve as a point of contact for customers regarding load updates and capacity availability

Skills

Customer service

Sales

Communication

Relationship building

Education

Bachelors: Transportation Logistics

Bachelors: Business Administration/Management

GED (Required)

High School (Required)

Job description

J.B. Hunt Transport Services, Inc. in Lowell, Arkansas seeks a Customer Experience Representative to execute customer freight orders and develop strong relationships while delivering exceptional service.

The role emphasizes solving needs and driving growth through proactive communication and accurate information. The position requires a customer-centric mindset, effective prioritization, and professionalism under pressure.