Freight Customer Experience Specialist

J.B. Hunt Transport, Inc.; Lowell (AR); On-site; USD 42,000 - 60,000; Full time

Job summary

J.B. Hunt Transport, Inc. in Lowell, Arkansas is seeking a Customer Experience Representative to execute customer freight orders and deliver an exceptional experience.

Under routine supervision, you will develop and maintain strong customer relationships while pursuing business potential. You will handle order entry, coordinate pickups and deliveries, monitor performance, and resolve issues to ensure on-time service and accurate billing.

Qualifications

• Bachelor's Degree OR High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience

Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet needs and goals to maximize freight potential and growth
• Monitor and support on-time delivery, damage-free services, and accurate billing
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams
• Obtain and document approval for accessorial charges and spot rates for assigned customers
• Serve as a point of contact for customers regarding load updates and capacity availability

Skills

Communication

Customer service

Multitasking

Sales focus

Professionalism

Customer-centric mindset

Education

Bachelor's Degree

High School Diploma/GED with 1-2 years experience

Job description

J.B. Hunt Transport, Inc. in Lowell, Arkansas is seeking a Customer Experience Representative to execute customer freight orders and deliver an exceptional experience.

Under routine supervision, you will develop and maintain strong customer relationships while pursuing business potential. You will handle order entry, coordinate pickups and deliveries, monitor performance, and resolve issues to ensure on-time service and accurate billing.