Customer Experience Coordinator — Logistics & Admin

J.B. Hunt Transport Services, Inc.; Lowell (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term disability

Long-term disability

Paid time off

Job summary

J.B. Hunt Transport Services, Inc. in Lowell, AR is seeking a detail-oriented Customer Experience Support representative to perform clerical tasks and support multiple teams.

Under direct supervision, you will manage load bookings, enter orders, schedule pickup and delivery, and assist internal customers with load-related issues. The role emphasizes accuracy, multitasking, and excellent service, with a focus on timely data entry and responsive communication to ensure smooth transportation

Qualifications

• High School Diploma or GED with less than 1 year of experience.
• Ability to communicate effectively.
• Ability to multitask.
• Ability to prioritize.
• Ability to quickly learn new systems.
• Keyboarding and typing.
• Customer-focused with strong service mindset.
• Ability to meet accuracy expectations.

Responsibilities

• Book loads and enter orders tendered from customers. Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data.

Skills

Effective communication

Multitasking

Prioritization

Quick learner

Keyboarding

Customer service

Accuracy

Education

GED or High School Diploma

Job description

J.B. Hunt Transport Services, Inc. in Lowell, AR is seeking a detail-oriented Customer Experience Support representative to perform clerical tasks and support multiple teams.

Under direct supervision, you will manage load bookings, enter orders, schedule pickup and delivery, and assist internal customers with load-related issues. The role emphasizes accuracy, multitasking, and excellent service, with a focus on timely data entry and responsive communication to ensure smooth transportation