Freight Customer Experience Specialist

J.B. Hunt Transport Services, Inc.; West Orange (NJ); On-site; USD 46,000 - 58,000; Full time

Job summary

J.B. Hunt Transport Services, Inc. is seeking a customer-focused professional to execute freight orders and deliver an exceptional customer experience. You will nurture relationships, coordinate pickups and deliveries, and ensure accurate billing while supporting internal operations.

Ideal candidates have 1–2 years in customer service or a related field, with a Bachelor's degree preferred. The role emphasizes a customer-centric mindset and continuous improvement in service delivery.

Qualifications

• Relevant experience in customer service or sales.
• Ability to communicate effectively across multiple channels.
• Demonstrated problem solving and conflict resolution skills.

Responsibilities

• Build and maintain positive customer relationships to maximize freight potential and growth.
• Monitor on-time delivery, minimize service issues, and ensure accurate billing.
• Communicate load status and resolve issues to keep customers informed.
• Schedule pickup and delivery appointments to optimize transit times.
• Enter customer orders and track loads in the order management system.
• Obtain approvals for extra charges and spot rates for assigned customers.

Skills

Customer service

Sales

Education

High School Diploma/GED

Bachelor's Degree

Tools

Order management system

Job description

J.B. Hunt Transport Services, Inc. is seeking a customer-focused professional to execute freight orders and deliver an exceptional customer experience. You will nurture relationships, coordinate pickups and deliveries, and ensure accurate billing while supporting internal operations.

Ideal candidates have 1–2 years in customer service or a related field, with a Bachelor's degree preferred. The role emphasizes a customer-centric mindset and continuous improvement in service delivery.