Freight Customer Experience Specialist

J.B. Hunt Transport Services, Inc.; West Orange (NJ); On-site; USD 46,000 - 58,000; Full time

Job summary

J.B. Hunt Transport, Inc.

in the United States is seeking a Customer Experience Representative to execute customer freight orders under routine supervision, delivering an exceptional customer experience and building strong relationships to maximize business potential. Key duties include promoting positive customer relationships, monitoring on-time delivery and billing accuracy, communicating with customers, scheduling pickups, entering orders in the management system, and handling accessorial

Qualifications

• High school diploma or GED with 1–2 years customer service or sales experience or a Bachelor's degree.
• Experience in customer service or sales preferred; professional communications.
• Sales-focused with a customer-centric mindset.

Responsibilities

• Promote positive customer relationships and maximize freight potential.
• Monitor on-time delivery, damage-free service, and accurate billing.
• Communicate with customers to resolve issues and ensure satisfaction.
• Schedule pickups and deliveries to optimize transit times.
• Enter orders in the system to track loads and inform operations.
• Obtain approvals for accessorial charges and spot rates.
• Serve as point of contact for load updates and capacity.

Skills

Customer service

Sales

Communication

Multitasking

Professionalism

Customer-centric

Education

Bachelor's in Business Administration/Management

Bachelor's in Transportation Logistics

GED

High School Diploma

Job description

J.B. Hunt Transport, Inc.

in the United States is seeking a Customer Experience Representative to execute customer freight orders under routine supervision, delivering an exceptional customer experience and building strong relationships to maximize business potential. Key duties include promoting positive customer relationships, monitoring on-time delivery and billing accuracy, communicating with customers, scheduling pickups, entering orders in the management system, and handling accessorial