Freight Customer Experience Specialist

J.B. Hunt Transport, Inc.

Dallas (TX)

On-site

USD 36,000 - 48,000

Full time

5 days ago

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Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term and long-term disability

Paid time off

Six weeks maternity leave and two-week

Paid holidays

Job summary

J.B. Hunt Transport, Inc. is seeking a Customer Experience Representative - IC in Dallas, TX. You will execute customer freight orders, develop strong relationships with clients, and strive to maximize business potential while delivering exceptional service.

Under routine supervision, you will handle order entry, billing support, and coordination with operations to ensure timely, accurate delivery and high customer satisfaction. This role is full-time and based in the Dallas area.

Qualifications

High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree.
Strong communication and customer service skills.
Ability to adapt to changing assignments and maintain composure under pressure.

Responsibilities

Promote positive customer relationships and provide solutions to maximize freight potential and growth.
Monitor and support on-time delivery, damage-free services, and accurate billing.
Communicate with internal and external customers to resolve issues and achieve customer satisfaction.