Freight Customer Experience Specialist

J.B. Hunt Transport Services, Inc.; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

J.B. Hunt Transport, Inc. is seeking a Customer Experience Representative to execute customer freight orders, maintain relationships, and maximize business potential.

The role emphasizes a customer-centric approach to ensure timely deliveries, accurate billing, and proactive communication with internal and external customers. Qualified candidates start with a high school diploma or GED (or a bachelor’s degree) and bring 1–2 years of customer service or sales experience, with the ability to

Qualifications

• High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree
• Excellent communication across mediums and teams
• Ability to handle multiple priorities and stay professional

Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
• Monitor and support on-time delivery, damage-free services, and accurate billing
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams
• Obtain and document approval for accessorial charges and spot rates for assigned customers
• Serve as a point of contact for customers regarding load updates and capacity availability

Skills

Customer service mindset

Sales oriented

Communication skills

Multitasking

Professionalism under pressure

Education

Bachelor's Degree in Business Administration/Management

Bachelor's Degree in Transportation Logistics

GED

High School Diploma

Job description

J.B. Hunt Transport, Inc. is seeking a Customer Experience Representative to execute customer freight orders, maintain relationships, and maximize business potential.

The role emphasizes a customer-centric approach to ensure timely deliveries, accurate billing, and proactive communication with internal and external customers. Qualified candidates start with a high school diploma or GED (or a bachelor’s degree) and bring 1–2 years of customer service or sales experience, with the ability to