Freight Center Admin & Customer Support Specialist

FedEx Freight, Inc.; Charlotte (NC); On-site; USD 27,000 - 38,000; Full time

Job summary

FedEx Freight, Inc. is seeking an office associate in Charlotte, NC to handle customer needs, process documentation for freight movements, and perform essential administrative tasks in the service center.

The role focuses on accurate information, order intake, and coordination with sales, operations and other centers. Strong communication and math skills are preferred, with starting pay of $23.34 per hour and varying shifts.

Qualifications

• High school diploma or GED required.
• 2 years general office experience preferred.
• 1 year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend FedEx service products to assist customers.

Responsibilities

• Perform administrative/clerical tasks and file maintenance.
• Verify documentation and prepare reports.
• Assist customers and determine needs, update systems.
• Enter freight shipment data and generate invoices.
• Schedule pickups and coordinate deliveries.
• Respond to inquiries via phone, email or fax.
• Support city operations by checking in drivers and processing docs.

Skills

Phone skills

Interpersonal skills

Data entry

Ten-key skills

Time management

Education

High school diploma or GED

Tools

Office equipment (fax, copier, scanner)

Job description

FedEx Freight, Inc. is seeking an office associate in Charlotte, NC to handle customer needs, process documentation for freight movements, and perform essential administrative tasks in the service center.

The role focuses on accurate information, order intake, and coordination with sales, operations and other centers. Strong communication and math skills are preferred, with starting pay of $23.34 per hour and varying shifts.