Freight Admin & Customer Support Specialist

FedEx Freight; Charlotte (NC); On-site; USD 32,000 - 34,000; Full time

Job summary

FedEx Freight in Charlotte, NC is seeking an administrative/customer service professional to support daily service-center operations. You will handle clerical tasks, process freight documentation, and assist customers with pickup/delivery needs.

Responsibilities include data entry, preparing freight bills, coordinating with drivers and sales, and ensuring compliance with laws and company policies. This role requires strong communication and multitasking in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum two years general office experience preferred.
• One year of customer service experience preferred.
• Transportation industry experience preferred.
• Excellent phone and interpersonal skills.
• Ability to count and perform basic math.
• Strong written and verbal communication skills.
• Ability to learn and use company computer systems.
• Proficient typing/data entry; ten-key skills preferred.
• Demonstrated time management and multi-tasking abilities.
• Ability to handle confidential information.
• Able to work independently and in a team; fast-paced environment.

Responsibilities

• Handle administrative/clerical tasks and maintain files.
• Verify and complete required documentation and reports.
• Provide accurate information and assist customers with pickup/delivery needs.
• Enter shipment data and generate/verify freight bills.
• Manage freight pick-up process as required.
• Assist customers via phone, email, or fax with inquiries.
• Schedule freight delivery appointments.
• Review drivers’ Hours-of-Service logs and report discrepancies.
• Coordinate with sales, operations and other centers to meet needs.
• Reconcile cash and deposits; process COD remittance.
• Adhere to laws, regulations, and company policies.
• Perform other duties as required.

Skills

Customer service

Phone skills

Data entry

Documentation

Time management

Communication

Teamwork

Confidential information handling

Math skills

PC systems

Education

High school diploma or GED

Job description

FedEx Freight in Charlotte, NC is seeking an administrative/customer service professional to support daily service-center operations. You will handle clerical tasks, process freight documentation, and assist customers with pickup/delivery needs.

Responsibilities include data entry, preparing freight bills, coordinating with drivers and sales, and ensuring compliance with laws and company policies. This role requires strong communication and multitasking in a fast-paced environment.