Freight Account Manager - Growth & Carrier Partnerships

Windmill Transport; Holland (MI); Presencial; USD 52.000 - 75.000; Jornada completa

Descripción de la vacante

Windmill Transport in Michigan is seeking an Account Manager to promote and sell freight brokerage services and to build strong carrier and shipper relationships. You will drive growth, meet targets with leadership, and manage shipments for your book of business.

Responsibilities include ensuring on-time delivery, billing collaboration, carrier onboarding, and cross-functional teamwork. This role offers a dynamic, office-based environment with growth opportunities within the brokerage operations

Formación

• Bachelor’s degree in business or related field.
• MS Office skills and related computer knowledge.
• Preferred 1-2 years of Account Management experience.
• Preferred 1-2 years of customer service experience.

Responsabilidades

• Drive volume and margin growth within a core set of customers.
• Meet with Supervisor 1:1 Monthly to review targets and goals.
• Align on quarterly and monthly objectives with President of Brokerage Operations.
• Track, Trace and manage shipments within your book of business daily and monthly.
• Proactively provide customer service to ensure shipments are on time for delivery and on time for pickup.
• Monitor and ensure shippers KPIS are being met, while delivering on superior customer service.
• Assist in billing with our accounting department and routinely communicate with accounting for past dues and stay ahead of problem accounts.
• Collaborating with internal team members in a team-oriented environment.
• Onboard new carriers to handle shipping lanes for our customers.
• Book shipments with our partner carriers and ensure all information is correct and accurate.
• Set appointments at shippers and receivers and relay this information to our partner carriers.
• Responsible for issue and conflict management with customers, execute on improved service plans set forth by Sales Development Rep and or Leadership.
• Maintain a weekly schedule to stay organized which will include : 1:1’s,account reviews.
• Will transition to take on quoting for all accounts near tail end of Tenure in Account Manager to Senior Account Manager.

Conocimientos

Communication skills

Negotiation

Problem solving

Customer service

Account management experience

Educación

Bachelor's degree in business or related field

Herramientas

MS Office

Descripción del empleo

Windmill Transport in Michigan is seeking an Account Manager to promote and sell freight brokerage services and to build strong carrier and shipper relationships. You will drive growth, meet targets with leadership, and manage shipments for your book of business.

Responsibilities include ensuring on-time delivery, billing collaboration, carrier onboarding, and cross-functional teamwork. This role offers a dynamic, office-based environment with growth opportunities within the brokerage operations