Growth-Focused Logistics Account Manager

MLM Transport; Knoxville (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

MLM Transport is seeking an Account Manager to build strong relationships with customers and carrier partners, coordinate shipments from pickup to delivery, and drive growth across accounts. You will work closely with Operations, Sales, and Tracking to ensure timely updates and solutions.

The ideal candidate has logistics or freight brokerage experience, excellent communication, and the ability to analyze market conditions to offer competitive transportation solutions.

Qualifications

• Experience in logistics, transportation, freight brokerage, account management, or related field.
• Strong communication and relationship-building with customers, carriers, and internal teams.
• Excellent organizational skills with ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Build and maintain relationships with customers and carrier partners through consistent communication and service.
• Serve as the primary contact for assigned accounts, meeting customer needs and expectations.
• Coordinate shipments from pickup through delivery with proactive updates and solutions.
• Secure carrier capacity by leveraging relationships and negotiating rates.
• Generate timely freight quotes based on market conditions and customer requirements.
• Collaborate with Operations, Sales, and Tracking to ensure seamless execution.
• Identify opportunities to grow accounts by offering additional transportation solutions.
• Prospect and onboard new customers to support brokerage growth.
• Maintain accurate customer, carrier, and shipment data in TMS and CRM.
• Monitor market trends, rates, and capacity to better support customers.

Skills

Communication

Relationship-building

Organizational skills

Negotiation

Problem-solving

Time management

Self-motivation

Calm under pressure

Education

Bachelor's degree in Business/Logistics/Supply Chain

Tools

TMS

CRM platforms

Load boards

MS Office

Job description

MLM Transport is seeking an Account Manager to build strong relationships with customers and carrier partners, coordinate shipments from pickup to delivery, and drive growth across accounts. You will work closely with Operations, Sales, and Tracking to ensure timely updates and solutions.

The ideal candidate has logistics or freight brokerage experience, excellent communication, and the ability to analyze market conditions to offer competitive transportation solutions.