Freight Forwarding Client Account Manager — Growth & Relations

Delmar International Inc.; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Delmar International Inc. is seeking an Account Manager to support the ongoing development and retention of customers, maintaining strong communication to ensure high satisfaction.

You will identify client needs, respond promptly, and offer practical solutions across the supply chain. You will upsell and cross-sell services, manage a dedicated book of business, and collaborate with origin offices, procurement, and customer service to align operations with client expectations from order to

Qualifications

• Minimum 2 years of sales or operations experience in the 3PL Freight Forwarding environment.
• Experience in Ocean, Air, Ground, Brokerage or Warehousing considered an asset.
• Bachelor's degree considered an asset.
• Travel may be required.
• Fluency in spoken Italian is required to support Italian-speaking clients and business partners.

Responsibilities

• Act as the main point of contact for assigned accounts.
• Build and maintain strong relationships with key stakeholders.
• Understand customer business objectives, challenges, and supply chain requirements.
• Conduct regular business reviews and performance meetings.
• Monitor customer demand patterns and forecasts.
• Manage exceptions, and urgent customer requests.
• Collaborate with origin offices, procurement, and customer service teams.
• Align internal operations with customer expectations.
• Facilitate smooth execution of supply chain processes from order to delivery.
• Proactively identify supply chain risks.
• Resolve delivery delays, inventory shortages, transportation issues, and service disruptions.
• Lead cross-functional teams to address customer concerns.
• Communicate recovery plans and timelines.
• Identify opportunities to grow existing accounts.
• Support contract renewals and negotiations.
• Promote new products, services, and supply chain solutions.
• Develop account growth strategies.
• Review customer forecasts and demand trends.
• Support Sales & Operations Planning (SOP) processes.
• Work with customers to improve forecast accuracy and inventory optimization.
• Manage service-level agreements (SLAs).
• Ensure contractual obligations are met.
• Monitor compliance with customer requirements and industry regulations.

Skills

Relationship building

Communication skills

Problem solving

Sales experience

Education

Bachelor's degree considered an asset

Job description

Delmar International Inc. is seeking an Account Manager to support the ongoing development and retention of customers, maintaining strong communication to ensure high satisfaction.

You will identify client needs, respond promptly, and offer practical solutions across the supply chain. You will upsell and cross-sell services, manage a dedicated book of business, and collaborate with origin offices, procurement, and customer service to align operations with client expectations from order to