Strategic Freight Account Manager Grow & Reignite Accounts

Top Talent LLC; Joplin (MO); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation with upside

Carrier and executive backing

Collaborative, entrepreneurial culture

Job summary

Top Talent LLC is seeking a customer-focused Account Manager to grow and retain shipper relationships within our freight brokerage division. The role blends hunter and farmer skills to expand wallet share, re-engage inactive accounts, and deliver tailored pricing and service solutions.

You will partner with carrier teams, manage loads, and develop quarterly growth plans while maintaining detailed activity in HubSpot or Salesforce to drive sustainable revenue and client satisfaction.

Qualifications

• 3-5+ years of experience in freight brokerage, 3PL, or logistics account management.
• Proven success in growing existing business and managing key relationships.
• Excellent communication and relationship-building skills with customers and internal teams.

Responsibilities

• Grow wallet share with assigned accounts by identifying additional lanes, modes, or service opportunities.
• Reignite older or dormant customers by re-establishing relationships and understanding shipping needs.
• Act as the primary point of contact for day-to-day communication, load tendering, and issue resolution.
• Partner with Carrier Sales and Operations to ensure on-time delivery, margin protection, and customer satisfaction.
• Develop and execute account growth plans, including quarterly business reviews and performance metrics.
• Maintain detailed account activity in CRM to track volume, margin, and engagement levels.
• Provide accurate rate quotes and assist with spot pricing opportunities to maximize revenue.
• Collaborate with leadership to establish competitive pricing and service strategies.
• Stay current on market trends, capacity changes, and competitive pricing to communicate opportunities and risks.

Skills

Account management

Relationship-building

CRM proficiency

Strategic selling

Market awareness

Tools

McLeod

Ascend TMS

MercuryGate

Job description

Top Talent LLC is seeking a customer-focused Account Manager to grow and retain shipper relationships within our freight brokerage division. The role blends hunter and farmer skills to expand wallet share, re-engage inactive accounts, and deliver tailored pricing and service solutions.

You will partner with carrier teams, manage loads, and develop quarterly growth plans while maintaining detailed activity in HubSpot or Salesforce to drive sustainable revenue and client satisfaction.