Freelance Workforce Coordinator (Hybrid/Remote)

Atrium; Westerville (OH); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

PTO 20 days + 11 holidays

Medical, Dental, Vision Insurance

HSA & FSA

401(k) with employer match

Employee Wellness Programs

Summer Fridays

Remote, hybrid or onsite depending on;

Professional Development Opportunities

Job summary

Atrium is hiring an Account Coordinator to be on the front lines of our Freelancer workforce, serving as a key contact from onboarding through offboarding. The role emphasizes detail orientation, responsiveness, and client service as you support a dynamic program with HRIS systems and various client platforms in a hybrid Westerville, OH environment.

Ideal candidates have 1–2 years in customer service or HR support, strong communication, and a service mindset.

Qualifications

• 1 to 2 years of experience in customer service, HR support, or a related field.
• Communicate clearly and professionally with Freelancers, clients, and internal teams.
• Are empathetic and service-minded, always looking to make the experience better for others.
• Are organized and detail‑oriented, especially when managing documentation and deadlines.
• Enjoy solving problems and finding practical solutions.
• Are eager to learn and grow, and open to feedback.

Responsibilities

• Acting as a primary point of contact for Freelancers, answering questions and guiding them through onboarding, timesheet submission, and general program processes.
• Maintaining accurate records in Atrium's HRIS and client platforms (e.g., Bullhorn, Worksuite, Worksome).
• Assisting with payroll operations, including timesheet validation and issue resolution in partnership with Payroll.
• Monitoring compliance with program guidelines and service level agreements (SLAs).
• Escalating concerns or issues to senior team members when needed, ensuring timely resolution.
• Participating in team meetings and contributing to process improvements and program consistency. Who You Are: You're someone who enjoys helping others, thrives in a fast‑paced environment, and takes pride in being reliable and responsive.

Skills

Customer service

HR support

Clear communication

Empathetic

Detail oriented

Team player

Education

Bachelor's degree preferred

Job description

Atrium is hiring an Account Coordinator to be on the front lines of our Freelancer workforce, serving as a key contact from onboarding through offboarding. The role emphasizes detail orientation, responsiveness, and client service as you support a dynamic program with HRIS systems and various client platforms in a hybrid Westerville, OH environment.

Ideal candidates have 1–2 years in customer service or HR support, strong communication, and a service mindset.