Senior Account Coordinator

Atrium; Westerville (OH); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

PTO 20 days

Holidays 11 days

Medical/Dental/Vision

HSA & FSA

Pet Insurance

401(k) Employer match

Employee Assistance Programs

Uncapped Commission

Summer Fridays

Flexible Schedule: Hybrid 3 days on‑sI

Vibrant culture

Wellness Programs

Commuter Benefit Program

Professional Development

Job summary

Atrium seeks a Senior Account Coordinator to join our WORKS team in Columbus, OH, with a hybrid schedule and Pacific Time alignment. This role supports the Account Manager and coordinates between client stakeholders and our Freelancer workforce, ensuring smooth program operations and exceptional service.

Ideal candidates have 3+ years in account coordination or HR operations, strong communication, and a service mindset. Bachelor's degree preferred or relevant experience.

Qualifications

• 3+ years in account coordination, HR ops, or customer service.
• Clear and professional client communication.
• Empathetic, curious, service-minded.
• Detail-oriented with data and documentation focus.
• Open to feedback and continuous improvement.

Responsibilities

• Build strong relationships with client managers, freelancers, and internal teams.
• Support hiring managers and suppliers through the contingent labor lifecycle from requisition to onboarding/offboarding.
• Maintain accurate records in HRIS and timekeeping systems and client tools.
• Assist payroll operations with weekly audits, timesheets, expenses, and issue resolution.
• Monitor compliance with HR/payroll regulations and SLAs.
• Diagnose and resolve client concerns, escalating when needed with leadership.
• Facilitate offboarding and communicate updates with HR.
• Participate in regular client/internal meetings to drive program goals and alignment.
• Support program adoption and cross-engagement consistency; focus on accuracy and responsiveness.

Skills

Account coordination

Client communication

Empathy

Attention to detail

Problem solving

Feedback oriented

Education

Bachelor’s degree preferred or relevant experience

Job description

About Atrium

Founded in 1995, Atrium is a WBENC‑certified leader in Extended Workforce Management and Talent Solutions, blending technology and human expertise to help leading brands reimagine how work gets done. Atrium delivers its market-leading solutions through four divisions: Talent Solutions, AtriumWORKS™, HR Advisory Services, and Atrium Innovation Research™ (AIR). All offerings integrate seamlessly to create flexible programs built for the evolving world of work.

Overview

Atrium is growing! Following the award of a major new enterprise client in the creative space, we're building a dedicated team to support this exciting partnership. As part of this expansion, we're hiring a Senior Account Coordinator to join our WORKS team and play a key role in delivering exceptional service and operational excellence. This newly created role will support the Account Manager, Creative, and serve as a critical link between our internal teams, client stakeholders, and Freelancer workforce. If you thrive in fast-paced environments, enjoy solving problems, and are passionate about creating seamless experiences, this is a great opportunity to grow your career.

Please note that this role requires employees to work on Pacific Time while operating out of our Columbus, OH office on a hybrid basis.

Responsibilities

• Building strong relationships with client managers, freelancers, and internal teams.
• Supporting hiring managers and suppliers throughout the contingent labor/ non-employee lifecycle-from requisition creation to onboarding and offboarding.
• Maintaining accurate records in Atrium's HRIS (eg. Bullhorn, Avionte etc.), timekeeping systems, and client FMS tools (eg.
• Executing payroll operations, including weekly audits, timesheet validation, expense processing, and issue resolution in partnership with Payroll.
• Monitoring compliance with HR/payroll regulations and program SLAs.
• Diagnosing and resolving client concerns, escalating as needed with leadership support.
• Facilitating offboarding, including terminations, documentation updates, and communication with HR.
• Participating in regular client and internal meetings to drive program goals and ensure alignment.
• Supporting program adoption, communications, and operational consistency across engagements. This role is 100% account administration-focused, with a strong emphasis on accuracy, responsiveness, and relationship management.

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Qualifications

• Have 3+ years of experience in account coordination, HR operations, or customer service
• Communicate clearly and professionally with clients, associates, and internal teams
• Approach your work with empathy, curiosity, and a service mindset
• Are detail-oriented and diligent, especially when it comes to data and documentation
• Enjoy solving problems and offering practical, well-considered solutionsAre receptive to feedback and committed to continuous improvement

Physical Requirements

• Ability to sit for an extended period of time.
• Ability to commute to our Westerville, OH office on a hybrid basis.
• Ability to work West Coast hours.

Education Requirements

• Bachelor's degree is preferred or relevant experience.

Benefits

Atrium offers a comprehensiveAtrium Care Package, available upon eligibility, including:

• 20 days of Paid Time Off (PTO)
• 11 paid holidays
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Pet Insurance
• Legal Benefits
• 401(k) Program with employer match
• Employee Assistance Programs

Employee Perks:

• Uncapped Commission
• Summer Fridays
• Flexible Work Schedule: Hybrid work schedule, 3 days a week on-site
• Vibrant company culture with monthly events and in-office amenities
• Employee Wellness Programs
• Employee Discounts through Working Advantage
• Professional Development Opportunities
• Commuter Benefit Program

Compensation

$23.56 to $26.44 per hour. This position is non-exempt and eligible for overtime pay in accordance with applicable law. Actual pay within this range will be based on factors such as experience, skills, education, and internal pay equity

Pay Range

USD $23.56 - USD $26.44 /Hr.

EEO Statement

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race,sex (including gender, pregnancy, sexual orientation, and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental),genetic information, citizenship or any other characteristic protected by law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions,and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be consideredfor additional roles of a similar title. Please contact us to request an accommodation.EOE/M/F/D/V/SO