Remote Customer Support Coordinator

Aisles & Abroad; North Carolina; Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Flexible remote work environment

Onboarding and ongoing support

Growth opportunities based on merit

Collaborative team environment

Job summary

Aisles & Abroad is seeking a dependable Customer Support Coordinator to provide client assistance, manage support requests, and coordinate scheduling in a remote environment. This role emphasizes communication, organization, and delivering a positive client experience.

Ideal candidates are detail-oriented, self-driven, and comfortable using digital tools to respond to inquiries, document interactions, and collaborate with internal teams to ensure a smooth client journey.

Qualifications

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable using online systems and customer support tools.
• Ability to manage multiple tasks in a remote environment.
• Customer service or administrative experience preferred.
• Reliable internet access and ability to work remotely.

Responsibilities

• Respond to client inquiries and provide timely, professional support.
• Assist with coordinating scheduling, reservations, and service requests.
• Maintain accurate client records and support documentation in internal systems.
• Communicate with clients via email, phone, and online platforms.
• Track and follow up on open requests to ensure resolution.
• Review service details and confirmations for accuracy.
• Provide general administrative and customer support.
• Collaborate with internal teams to ensure a smooth client experience.

Skills

Written and verbal communication

Organizational skills

Online systems & customer tools

Remote task management

Customer service experience

Reliable internet & remote work

Job description

Aisles & Abroad is seeking a dependable Customer Support Coordinator to provide client assistance, manage support requests, and coordinate scheduling in a remote environment. This role emphasizes communication, organization, and delivering a positive client experience.

Ideal candidates are detail-oriented, self-driven, and comfortable using digital tools to respond to inquiries, document interactions, and collaborate with internal teams to ensure a smooth client journey.