Account Coordinator

Atrium; Westerville (OH); Hybrid; USD 30,000 - 34,000; Full time

Benefits offered by this job

PTO 20 days + 11 holidays

Medical, Dental, Vision Insurance

HSA & FSA

401(k) with employer match

Employee Wellness Programs

Summer Fridays

Remote, hybrid or onsite depending on;

Professional Development Opportunities

Job summary

Atrium is hiring an Account Coordinator to be on the front lines of our Freelancer workforce, serving as a key contact from onboarding through offboarding. The role emphasizes detail orientation, responsiveness, and client service as you support a dynamic program with HRIS systems and various client platforms in a hybrid Westerville, OH environment.

Ideal candidates have 1–2 years in customer service or HR support, strong communication, and a service mindset.

Qualifications

• 1 to 2 years of experience in customer service, HR support, or a related field.
• Communicate clearly and professionally with Freelancers, clients, and internal teams.
• Are empathetic and service-minded, always looking to make the experience better for others.
• Are organized and detail‑oriented, especially when managing documentation and deadlines.
• Enjoy solving problems and finding practical solutions.
• Are eager to learn and grow, and open to feedback.

Responsibilities

• Acting as a primary point of contact for Freelancers, answering questions and guiding them through onboarding, timesheet submission, and general program processes.
• Maintaining accurate records in Atrium's HRIS and client platforms (e.g., Bullhorn, Worksuite, Worksome).
• Assisting with payroll operations, including timesheet validation and issue resolution in partnership with Payroll.
• Monitoring compliance with program guidelines and service level agreements (SLAs).
• Escalating concerns or issues to senior team members when needed, ensuring timely resolution.
• Participating in team meetings and contributing to process improvements and program consistency. Who You Are: You're someone who enjoys helping others, thrives in a fast‑paced environment, and takes pride in being reliable and responsive.

Skills

Customer service

HR support

Clear communication

Empathetic

Detail oriented

Team player

Education

Bachelor's degree preferred

Job description

About Atrium

Founded in 1995, Atrium is a WBENC‑certified leader in Extended Workforce Management and Talent Solutions, blending technology and human expertise to help leading brands reimagine how work gets done. Atrium delivers its market‑leading solutions through four divisions: Talent Solutions, AtriumWORKS™, HR Advisory Services, and Atrium Innovation Research™ (AIR). All offerings integrate seamlessly to create flexible programs built for the evolving world of work.

Overview

Atrium is growing! Following the award of a major new enterprise client in the creative space, we're expanding our WORKS team to support a vibrant and dynamic Freelancer workforce. We're hiring a Account Coordinator to be on the front lines of this exciting partnership-serving as a key point of contact for Freelancers and helping ensure a smooth, supportive experience from onboarding through offboarding. This is a great opportunity for someone who is detail‑oriented, people‑focused, and eager to grow their career in workforce operations and client service.

Responsibilities

• Acting as a primary point of contact for Freelancers, answering questions and guiding them through onboarding, timesheet submission, and general program processes.
• Maintaining accurate records in Atrium's HRIS and client platforms (e.g., Bullhorn, Worksuite, Worksome).
• Assisting with payroll operations, including timesheet validation and issue resolution in partnership with Payroll.
• Monitoring compliance with program guidelines and service level agreements (SLAs).
• Escalating concerns or issues to senior team members when needed, ensuring timely resolution.
• Participating in team meetings and contributing to process improvements and program consistency. Who You Are: You're someone who enjoys helping others, thrives in a fast‑paced environment, and takes pride in being reliable and responsive.

#LI-AJ3

Qualifications

• Have 1 to 2 years of experience in customer service, HR support, or a related field
• Communicate clearly and professionally with Freelancers, clients, and internal teams
• Are empathetic and service‑minded, always looking to make the experience better for others
• Are organized and detail‑oriented, especially when managing documentation and deadlines
• Enjoy solving problems and finding practical solutions
• Are eager to learn and grow, and open to feedback

Physical Requirements

• Ability to sit for an extended period of time.
• Ability to commute to our Westerville, OH office on a hybrid basis.

Education Requirements

• Bachelor's degree is preferred or relevant experience.

Benefits

Atrium offers a comprehensive Atrium Care Package, available upon eligibility, including:

• 20 days of Paid Time Off (PTO)
• 11 paid holidays
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Pet Insurance
• Legal Benefits
• 401(k) Program with employer match
• Employee Assistance Programs

Employee Perks:

• Summer Fridays
• Flexible Work Arrangements: remote, hybrid, or onsite depending on client assignment
• Vibrant company culture with monthly events and in‑office amenities
• Employee Wellness Programs
• Employee Discounts through Working Advantage
• Professional Development Opportunities
• Commuter Benefit Program

Compensation

$22.12 to $25.00 per hour. This position is non‑exempt and eligible for overtime pay in accordance with applicable law. Actual pay within this range will be based on factors such as experience, skills, education, and internal pay equity.

Pay Range

USD $22.12 - USD $25.00 /Hr.

EEO Statement

As a woman‑owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race,sex (including gender, pregnancy, sexual orientation, and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental),genetic information, citizenship or any other characteristic protected by law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions,and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be consideredfor additional roles of a similar title. Please contact us to request an accommodation.EOE/M/F/D/V/SO