Senior Account Coordinator, Creative Ops & Client Delivery

Atrium; Westerville (OH); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

PTO 20 days

Holidays 11 days

Medical/Dental/Vision

HSA & FSA

Pet Insurance

401(k) Employer match

Employee Assistance Programs

Uncapped Commission

Summer Fridays

Flexible Schedule: Hybrid 3 days on‑sI

Vibrant culture

Wellness Programs

Commuter Benefit Program

Professional Development

Job summary

Atrium seeks a Senior Account Coordinator to join our WORKS team in Columbus, OH, with a hybrid schedule and Pacific Time alignment. This role supports the Account Manager and coordinates between client stakeholders and our Freelancer workforce, ensuring smooth program operations and exceptional service.

Ideal candidates have 3+ years in account coordination or HR operations, strong communication, and a service mindset. Bachelor's degree preferred or relevant experience.

Qualifications

• 3+ years in account coordination, HR ops, or customer service.
• Clear and professional client communication.
• Empathetic, curious, service-minded.
• Detail-oriented with data and documentation focus.
• Open to feedback and continuous improvement.

Responsibilities

• Build strong relationships with client managers, freelancers, and internal teams.
• Support hiring managers and suppliers through the contingent labor lifecycle from requisition to onboarding/offboarding.
• Maintain accurate records in HRIS and timekeeping systems and client tools.
• Assist payroll operations with weekly audits, timesheets, expenses, and issue resolution.
• Monitor compliance with HR/payroll regulations and SLAs.
• Diagnose and resolve client concerns, escalating when needed with leadership.
• Facilitate offboarding and communicate updates with HR.
• Participate in regular client/internal meetings to drive program goals and alignment.
• Support program adoption and cross-engagement consistency; focus on accuracy and responsiveness.

Skills

Account coordination

Client communication

Empathy

Attention to detail

Problem solving

Feedback oriented

Education

Bachelor’s degree preferred or relevant experience

Job description

Atrium seeks a Senior Account Coordinator to join our WORKS team in Columbus, OH, with a hybrid schedule and Pacific Time alignment. This role supports the Account Manager and coordinates between client stakeholders and our Freelancer workforce, ensuring smooth program operations and exceptional service.

Ideal candidates have 3+ years in account coordination or HR operations, strong communication, and a service mindset. Bachelor's degree preferred or relevant experience.