Fraud Specialist I — Customer Care

Testing Site - JPMC; San Antonio (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

JPMorganChase is hiring a Specialist I in Fraud to be the first point of contact for clients, researching check deposits and identifying potential fraud while delivering exceptional customer service.

This role emphasizes maintaining strong customer relationships, learning products quickly, and following established procedures in a fast-paced environment, with trainings scheduled as required.

Qualifications

• High school diploma or GED required.
• Excellent communication and customer service skills.
• Ability to multitask and work with multiple computer systems.
• Empathy, sound judgment, and strong problem-solving abilities.
• Comfort with adapting to new situations and diverse environments.
• Ability to learn products and systems quickly and seek feedback.

Responsibilities

• Manages 75-100 cases daily.
• Researches and reviews customer interactions for accuracy and potential fraud.
• Builds relationships and provides solutions to meet client needs.
• Navigate multiple computer systems efficiently and maintain performance.
• Follow regulatory practices and departmental procedures.

Job description

JPMorganChase is hiring a Specialist I in Fraud to be the first point of contact for clients, researching check deposits and identifying potential fraud while delivering exceptional customer service.

This role emphasizes maintaining strong customer relationships, learning products quickly, and following established procedures in a fast-paced environment, with trainings scheduled as required.