Fraud Prevention Call Center Specialist

GC Services Limited Partnership d/b/a InteLogix; Arkansas; Hybrid; USD 14,000 - 20,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix is hiring a full-time customer support specialist to handle inbound calls about fraud, identity theft, and credits. The role emphasizes problem solving, empathetic communication, and data-driven decision making. Training is provided, with benefits including health insurance and paid time off.

Work hours span 8:00 a.m. to 12:30 a.m., 7 days a week, and a dedicated workspace plus reliable home internet is required.

Qualifications

• High School Diploma or equivalent.
• Must provide own computer monitor.
• Must have dedicated workspace free of distraction.
• Must have high-speed internet and ability to direct plug into ethernet portal.
• Ability to remain engaged on the phone throughout your shift with minimal distractions.
• Very good computer/tech skills and able to manage multiple windows and tabs while delivering strong customer service.
• Excellent attendance and reliability.
• Schedule flexibility; available 7 days a week between 8:00 a.m. and 12:30 a.m.
• Background check required for offers.

Responsibilities

• Handle inbound calls regarding suspected fraud traffic, identify theft and credits.
• Create cases for customers and update order information related to fraud.
• Work on alarming cases from various fraud queues.
• Make outgoing calls to follow-up on fraud orders and secure equipment.
• Review traffic patterns and orders for fraudulent activity.
• Analyze network traffic and orders to assess risk and mitigate fraud.
• Operate in a fast-paced environment requiring timely data analysis and decision making.
• Utilize system tools to close cases and prevent fraud loss.
• Manage multiple systems and fraud queues simultaneously.
• Manage high-volume workload to effectively mitigate fraud.

Skills

Excellent communication skills

Phone engagement

Problem solving

Multitasking

Education

High School Diploma or equivalent

Job description

InteLogix is hiring a full-time customer support specialist to handle inbound calls about fraud, identity theft, and credits. The role emphasizes problem solving, empathetic communication, and data-driven decision making. Training is provided, with benefits including health insurance and paid time off.

Work hours span 8:00 a.m. to 12:30 a.m., 7 days a week, and a dedicated workspace plus reliable home internet is required.