Fraud Prevention Call Center Agent

InteLogix; Arkansas; Remote; USD 14,000 - 20,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Career Advancement

Job summary

InteLogix is seeking a motivated Customer Service Specialist to join our fraud prevention team. You will handle inbound calls related to suspected fraud, ID theft, and order adjustments, working in a fast-paced environment to protect clients and assets.

You will analyze traffic patterns, create cases, and communicate clearly with customers while maintaining Best-In-Class Customer Experience over phone and online channels. A high school diploma and reliable internet are required.

Qualifications

• Must have excellent communication skills with customers over the phone and online.
• Ability to analyze data and traffic patterns to identify fraudulent activity.
• Strong problem-solving and multitasking abilities to work in a fast-paced environment.

Responsibilities

• Handle inbound calls regarding suspected fraud traffic, identity theft and credits.
• Create cases for customers and update order information related to fraud.
• Review traffic patterns to identify fraudulent activity and mitigate risk.
• Operate in a high-volume setting with multiple fraud queues.

Skills

Excellent communication

Problem solving

Empathy

Education

High School Diploma or equivalent

Job description

InteLogix is seeking a motivated Customer Service Specialist to join our fraud prevention team. You will handle inbound calls related to suspected fraud, ID theft, and order adjustments, working in a fast-paced environment to protect clients and assets.

You will analyze traffic patterns, create cases, and communicate clearly with customers while maintaining Best-In-Class Customer Experience over phone and online channels. A high school diploma and reliable internet are required.