Customer Service Representative (Fraud) (Fully Remote)

InteLogix; United States; Remoto; USD 36.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training

Medical, dental, and vision insurance

Paid time off

Employee discounts

Career advancement opportunities

Descrizione del lavoro

InteLogix is seeking a full-time agent to handle inbound calls about suspected fraud, identity theft, and credits. You will create cases and update order information related to fraud, and work on urgent cases from multiple fraud queues.

The role emphasizes clear communication and staying engaged on the phone. The position requires a high school diploma and being at least 18, with the company providing most equipment while you supply your own monitor.

Competenze

• High School Diploma or equivalent must be provided.
• Excellent communication skills and ability to stay engaged on the phone.

Mansioni

• Handle inbound calls regarding suspected fraud traffic, identity theft, and credits.
• Create cases and update order information related to fraud.
• Work on alarming cases from various fraud queues.

Conoscenze

Communication skills

Formazione

High School Diploma or equivalent

Descrizione del lavoro

• Handle inbound calls regarding suspected fraud traffic, identity theft, and credits.
• Create cases and update order information related to fraud.
• Work on alarming cases from various fraud queues.

Qualifications:

• Must provide your own computer monitor; remaining equipment provided.
• Must be 18 years or older with a High School Diploma or equivalent.
• Excellent communication skills and ability to remain engaged on the phone.

What We Offer:

• Paid training and comprehensive benefits package including medical, dental, and vision insurance.
• Paid time off and employee discounts.
• Full-time, non-seasonal career advancement opportunities.

InteLogix

InteLogix is a trusted leader in providing innovative solutions and exceptional services to empower individuals and organizations. As a dynamic organization with 19 global centers, they serve 23 million people and their families, fostering a culture of teamwork, integrity, and excellence.