Call Center Representative - Remote

InteLogix; Arkansas; Remote; USD 14,000 - 20,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Career Advancement

Job summary

InteLogix is seeking a motivated Customer Service Specialist to join our fraud prevention team. You will handle inbound calls related to suspected fraud, ID theft, and order adjustments, working in a fast-paced environment to protect clients and assets.

You will analyze traffic patterns, create cases, and communicate clearly with customers while maintaining Best-In-Class Customer Experience over phone and online channels. A high school diploma and reliable internet are required.

Qualifications

• Must have excellent communication skills with customers over the phone and online.
• Ability to analyze data and traffic patterns to identify fraudulent activity.
• Strong problem-solving and multitasking abilities to work in a fast-paced environment.

Responsibilities

• Handle inbound calls regarding suspected fraud traffic, identity theft and credits.
• Create cases for customers and update order information related to fraud.
• Review traffic patterns to identify fraudulent activity and mitigate risk.
• Operate in a high-volume setting with multiple fraud queues.

Skills

Excellent communication

Problem solving

Empathy

Education

High School Diploma or equivalent

Job description

Pay Rate: $12.25/hrWho we are:At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.What’s the Role About?If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.Are you energetic, enthusiastic with an engaging personality?Are you driven to deliver effective results while providing excellent customer service?Do you have extraordinary communication skills?What’s in it for YOU?Paid TrainingMedical, Dental, and Vision InsurancePaid Time OffEmployee DiscountsFull-time, non-seasonalCareer AdvancementResponsibilities:Handle inbound calls regarding suspected fraud traffic, identify theft and creditsCreate cases for customers and update order information related to fraudWork on alarming cases from various fraud queuesMake outgoing calls to follow-up on fraud orders and secure equipmentReview traffic patterns and orders for fraudulent activityAnalyze network traffic and orders to assess risk and mitigate fraudOperate in a fast-paced environment requiring timely data analysis and decision makingUtilize system tools to close cases and prevent fraud lossManage multiple systems and fraud queues simultaneouslyManage high-volume workload to effectively mitigate fraudWhat We Look for in a Candidate:Must provide your own computer monitor, remaining equipment will be providedMust be 18 years of age or olderHigh School Diploma or equivalentMust have dedicated workspace free of distractionExcellent communication skillsMust have high-speed internet and ability to direct plug into ethernet portalAbility to remain engaged on the phone throughout the entirety of your shift with minimal to no distractionsPossess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phoneSuperb attendance, so you can be there when our customers need usSchedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.All job offers are contingent upon completion of a background check.InteLogix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.This position supports a client program subject to contractual security and access requirements. Employment and continued access to client systems and information may be contingent upon successful completion of applicable background screening and satisfaction of client security and access requirements.