Fraud Operations Leader - Remote, High-Impact Growth

Affirm; Salt Lake City (UT); On-site; USD 115,000 - 180,000; Full time

Benefits offered by this job

Remote‑first culture

Equity benefits

Health coverage for you and dependents

Wellness stipend

Job summary

Affirm is seeking a Fraud Operations Manager to oversee multiple fraud teams, drive strategic transformation, and build a high-performance, inclusive culture. You will lead talent across pods, own program performance, and partner with cross-functional teams to improve efficiency, quality, and risk management.

This is a remote-first, full-time role with strong compensation and equity potential. The role emphasizes data-driven burnout plans, escalating complex issues, and delivering measurable

Qualifications

• 6+ years of direct experience in disputes, fraud risk prevention and detection within FinTech/tech industry.
• 5+ years of experience in fraud management or related people management roles, including proven experience leading managers or senior ICs.
• Demonstrated success setting strategy and delivering large-scale operational change with measurable impact on efficiency, quality, and customer experience.
• Strong strategic planning, risk management, and prioritization skills, with the ability to balance short-term delivery and long-term capability building.
• Exceptional executive communication and influence skills, with the ability to align diverse stakeholders.
• Proven experience in leading teams through major change and comfort with ambiguity.

Responsibilities

• Lead, coach, and develop a group of people leaders and ICs across multiple teams to build long-term organizational capability.
• Drive team performance using metrics like productivity, quality, customer outcomes, and service levels.
• Foster a high-performing, engaged team environment in a fast-paced setting.
• Partner with recruiting to hire, onboard, and retain top talent.
• Define and champion a clear operational strategy and roadmap to improve efficiency, quality, and compliance.
• Drive cross-functional alignment and act as escalation point for complex issues.

Skills

Fraud risk

Disputes management

People leadership

Executive communication

Lean Six Sigma

Python

SQL

Tools

Python

SQL

Job description

Affirm is seeking a Fraud Operations Manager to oversee multiple fraud teams, drive strategic transformation, and build a high-performance, inclusive culture. You will lead talent across pods, own program performance, and partner with cross-functional teams to improve efficiency, quality, and risk management.

This is a remote-first, full-time role with strong compensation and equity potential. The role emphasizes data-driven burnout plans, escalating complex issues, and delivering measurable