Fraud Investigator II - Remote & Impactful Prevention

Grow Financial Federal Credit Union; Beryl (WV); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Professional development up to $5,250

Medical, dental, vision, virtual care,

Mental health support

In-house training team

Job summary

Grow Financial Federal Credit Union seeks a Fraud Investigator II to independently manage a broad range of fraud case types and contribute to prevention initiatives. The role centers on daily review of predictive reports and action on accounts, with collaboration across teams to educate members and staff on fraud topics.

Primarily a work-from-home position, travel to other branches is required as needed. A strong background in financial fraud, BSA/AML, or related fields is preferred, along with

Qualifications

• High school diploma or equivalent required.
• ~12-months experience as a Fraud Investigator I at Grow Financial FCU or 3 years work experience in a financial related field such as fraud/loss prevention, BSA/AML compliance, collections, or lending operations.
• ~ Maintains strong communication including written abilities, presentation skills, active listening, voice quality, grammar, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills.
• ~ Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and the ability to effectively operate standard office equipment in a remote or in-office environment.
• Must be able to read, write, speak and type English.
• Must be able to hear and use a telephone.
• Use of computer requires repetitive keystrokes.
• Primarily work from home setting.
• Travel to other branches or locations required as needed.

Responsibilities

• The Fraud Investigator II role is focused on independently managing a broad range of fraud case types and contributing to fraud prevention initiatives.
• Emphasis is placed on daily review of predictive reports and taking appropriate actions on accounts.
• Participate in Fraud Team area-related projects and training/education of credit union members and employees on fraud related topics.

Skills

Communication

Presentation skills

Active listening

Interpersonal skills

Multitasking

Conflict management

Telephone etiquette

Written communication

Grammar

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Grow Financial Federal Credit Union seeks a Fraud Investigator II to independently manage a broad range of fraud case types and contribute to prevention initiatives. The role centers on daily review of predictive reports and action on accounts, with collaboration across teams to educate members and staff on fraud topics.

Primarily a work-from-home position, travel to other branches is required as needed. A strong background in financial fraud, BSA/AML, or related fields is preferred, along with