Fraud Investigator II – Remote & Impactful Work

Grow Financial Federal Credit Union; Eagle (ID); Remote; USD 65,000 - 80,000; Full time

Benefits offered by this job

Vacation time

Paid holidays

Volunteer days

Professional development

401(k) matching

Health insurance

Loan discounts

In-house training

Job summary

Grow Financial Federal Credit Union is seeking a Fraud Investigator II focused on independently managing a broad range of fraud case types and contributing to fraud prevention initiatives. This role bridges operational execution with emerging fraud trends and supports collaboration with technical partners to understand system outputs and fraud patterns.

The position emphasizes daily review of predictive reports, required strong communication skills, and the ability to work from a remote or

Qualifications

• Associates Degree preferred; high school diploma or equivalent required.
• 12 months experience as a Fraud Investigator I at Grow Financial FCU or 3 years work experience in a financial related field such as fraud/loss prevention, BSA/AML compliance, collections, or lending operations.
• Exercises mature judgment and critical thinking skills.
• Maintains strong communication including written abilities, presentation skills, active listening, voice quality, grammar, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and the ability to effectively operate standard office equipment in a remote or in-office environment.

Responsibilities

• Independently manage a broad range of fraud case types.
• Review predictive reports and take appropriate actions on accounts.
• Collaborate with technical partners to understand system outputs and fraud patterns.

Skills

Judgment

Critical thinking

Communication

Interpersonal skills

Multi-tasking

Telephone etiquette

Education

Associates Degree preferred

High school diploma or equivalent

Tools

Microsoft Office

Job description

Grow Financial Federal Credit Union is seeking a Fraud Investigator II focused on independently managing a broad range of fraud case types and contributing to fraud prevention initiatives. This role bridges operational execution with emerging fraud trends and supports collaboration with technical partners to understand system outputs and fraud patterns.

The position emphasizes daily review of predictive reports, required strong communication skills, and the ability to work from a remote or