Franchise Performance Manager, Field Operations

Subway; Kansas City (MO); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Insurance Plans

401k

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Job summary

Subway is seeking a Manager, Franchise Performance to oversee a Kansas City, MO territory and partner with franchisees to boost restaurant profitability, brand execution and guest experience. This field-based role requires travel, strong business acumen, and coaching skills.

The candidate should have 5+ years in multi-unit quick-service or related fields, plus a degree or equivalent experience, and be proficient with Excel and reporting tools. Competitive benefits offered.

Qualifications

• Willingness to travel 80-90% within the territory; four field days per week.
• Bachelor's degree or equivalent practical experience.
• 5+ years in multi-unit quick-service, fast casual, foodservice, hospitality, or related field.
• Strong business acumen including P&L, sales trends, margins.
• Proven ability to lead and coach operators/franchisees.
• Ability to translate data and field observations into action plans.
• Strong communication and relationship-building skills.
• Ability to work independently in a field-based role.
• Excel proficiency; comfortable with reporting/franchise systems.
• Valid driver’s license and insured vehicle.

Responsibilities

• Manage an assigned territory of franchise restaurants and serve as a trusted business partner to franchisees.
• Review sales, financial, operational, and performance data to identify improvement opportunities.
• Partner with franchisees to create action plans that improve sales, profitability, guest experience, operations, and brand execution.
• Conduct regular restaurant visits to assess operations, food safety, standards, and performance.
• Coach franchisees on company programs, technology tools, marketing initiatives, and operational improvements.
• Support new restaurant openings, remodels, ownership transitions, and market development activities.
• Collaborate with internal teams to support franchisee success and market performance.

Skills

Travel ability

Leadership ability

Communication skills

Problem solving

Independent work

Education

High school diploma

Bachelor's degree or equivalent

Tools

Microsoft Office/Excel

Job description

Subway is seeking a Manager, Franchise Performance to oversee a Kansas City, MO territory and partner with franchisees to boost restaurant profitability, brand execution and guest experience. This field-based role requires travel, strong business acumen, and coaching skills.

The candidate should have 5+ years in multi-unit quick-service or related fields, plus a degree or equivalent experience, and be proficient with Excel and reporting tools. Competitive benefits offered.