Field Franchise Performance Manager

Pho Prime, LLC; Southport (CT); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Insurance Plans (Medical/Dental/Vision

401k

Competitive Bonus

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Many More…

Job summary

Subway is seeking a Manager, Franchise Performance to lead operational excellence for a portfolio of franchise restaurants. The role emphasizes field presence, data-driven decision making, and active collaboration with franchisees to boost sales and profitability.

You will travel frequently, coach operators, and develop action plans that align with brand standards and market growth. A strong background in franchise operations and leadership is essential.

Qualifications

• Travel and field-based role with 80-90% travel within territory; evenings or weekends as needed.
• High school diploma and undergraduate degree in Business, Hospitality, Restaurant Management, or related field, or equivalent practical experience.
• 5+ years in multi-unit quick-service restaurant, fast casual, foodservice, hospitality, retail, franchise, field operations, or related leadership roles; QSR/foodservice experience preferred.
• Strong business acumen with P&L, sales trends, cost drivers, margins, and financial outcomes.

Responsibilities

• Manage an assigned territory of franchise restaurants and serve as a trusted business partner to franchisees.
• Review sales, financial, operational, and performance data to identify improvement opportunities.
• Partner with franchisees to create action plans that improve sales, profitability, guest experience, operations, and brand execution.
• Conduct regular restaurant visits to assess operations, food safety, standards, and overall performance.
• Coach franchisees on company programs, technology tools, marketing initiatives, and operational improvements.
• Support new restaurant openings, remodels, ownership transitions, and other market development activities.
• Collaborate with internal teams to support franchisee success and market performance.

Skills

Travel 80-90%

Field leadership

Relationship building

Communication skills

Data analysis

Excel proficiency

Franchise operations

Problem solving

Education

High school diploma / undergraduate degree in Business or related field

Tools

Franchise management systems

MS Office

Job description

Subway is seeking a Manager, Franchise Performance to lead operational excellence for a portfolio of franchise restaurants. The role emphasizes field presence, data-driven decision making, and active collaboration with franchisees to boost sales and profitability.

You will travel frequently, coach operators, and develop action plans that align with brand standards and market growth. A strong background in franchise operations and leadership is essential.