Franchise Growth Strategist

Servpro Industries, LLC; Dixon Springs (TN); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time-off and holidays

Paid parental leave

On-site fitness rooms

Job summary

SERVPRO Industries, LLC is seeking a Franchise Business Development Specialist to define, standardize, and advance the SERVPRO Way of franchise business development across residential and commercial segments. You will own the development and maintenance of the business development operating model, core processes, and KPI infrastructure to drive revenue growth and client outcomes.

The role requires deep CRM expertise, a strong track record in direct and field sales leadership, and experience with

Qualifications

• Ten years of direct sales, sales management, and sales operations experience; restoration industry preferred.
• Deep CRM expertise including custom workflows, integrations, and implementations (Salesforce preferred).
• Strong understanding of the commercial sales cycle and contracting processes.
• Excellent communication, negotiation and presentation skills; ability to influence stakeholders at all levels.
• Demonstrated ability to thrive in a fast-paced environment with multiple priorities.
• Proficiency in Microsoft Office tools.
• Ability to read, write, and speak English clearly in professional settings.

Responsibilities

• Define and manage the SERVPRO Way for business development across residential and commercial segments.
• Embed processes across training and systems to ensure a consistent client experience.
• Develop Sales Key Performance Metrics with BI to provide actionable insights and visibility.
• Own the SERVPRO Stages of Development model for sales teams and guidelines per growth stage.
• Engage field sales experts to prioritize deliverables and validate work product.
• Leverage internal channels (Servpronet, ServproTV, Sales Summits) to share outputs with field teams and drive adoption.
• Perform additional duties as assigned.

Skills

Process Improvement

Problem-Solving

Communication & Presentation

Data Analysis

Time Management

Results Oriented

Adaptability

English Proficiency

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Tableau

Job description

SERVPRO Industries, LLC is seeking a Franchise Business Development Specialist to define, standardize, and advance the SERVPRO Way of franchise business development across residential and commercial segments. You will own the development and maintenance of the business development operating model, core processes, and KPI infrastructure to drive revenue growth and client outcomes.

The role requires deep CRM expertise, a strong track record in direct and field sales leadership, and experience with