Franchise Growth Strategist

Servpro Industries, LLC; Cottontown (TN); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Excellent health benefits plan (health

401(k) with company match

Company profit sharing plan

Generous paid time-off and holidays

Paid parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Personal and professional development

Job summary

SERVPRO Industries, LLC is seeking a Franchise Business Development Specialist to define and advance the SERVPRO Way of franchise business development across residential and commercial segments. You will own the development and maintenance of the BD operating model, core processes, and KPI requirements to drive revenue growth and client outcomes.

The role requires deep CRM expertise, strong communication, and the ability to lead cross-functional initiatives across HQ and franchise networks.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum ten years of experience in direct sales, sales management, and sales operations.
• Experience with CRM systems including custom workflows and integrations, Salesforce preferred.

Responsibilities

• Define and standardize the SERVPRO Way for franchise business development across residential and commercial segments.
• Develop and maintain the business development operating model and core processes.
• Define requirements for KPIs, technology, and training to enable alignment and revenue growth.
• Collaborate with Learning & Development to deliver Sales Playbooks and ensure exposure to the SERVPRO Way.
• Work with Technology to embed processes into Salesforce and other tools for efficient workflows.
• Develop KPIs with BI to provide actionable insights and visibility to HQ and franchise teams.
• Own the SERVPRO Stages of Development model for sales teams and gate through growth stages.
• Engage with OSIB and field leaders to prioritize deliverables and ensure adoption.
• Communicate and engage with field via Servpronet, ServproTV, Sales Summits, and other channels.

Skills

Process Improvement

Problem-Solving

Communication

Data Analysis

Time Management

Results Oriented

Adaptability

Education

Bachelor’s degree or equivalent work experience

Tools

Salesforce

Tableau

CRM software

Job description

SERVPRO Industries, LLC is seeking a Franchise Business Development Specialist to define and advance the SERVPRO Way of franchise business development across residential and commercial segments. You will own the development and maintenance of the BD operating model, core processes, and KPI requirements to drive revenue growth and client outcomes.

The role requires deep CRM expertise, strong communication, and the ability to lead cross-functional initiatives across HQ and franchise networks.