Franchise Growth Architect

Servpro Industries, LLC; Hendersonville (TN); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Profit sharing

PTO & holidays

Parental leave

Fitness rooms

Employee assistance

Employee groups

Development program

Job summary

SERVPRO is seeking a Franchise Business Development Specialist to define and standardize the SERVPRO Way of franchise business development across residential and commercial segments. The role drives requirements for performance metrics, technology, and training to enable alignment and revenue growth across HQ and the franchise network.

The position emphasizes improving sales processes, developing KPIs, and collaborating with field sales leaders and OSIB to prioritize work product and ensure

Qualifications

• Ten years in direct sales, sales management, and operations; restoration or service industry experience preferred.
• Strong CRM expertise including custom workflows and integrations (Salesforce preferred).
• Solid knowledge of the commercial sales cycle and client procurement processes.

Responsibilities

• Define and manage the SERVPRO Way for business development across residential and commercial segments.
• Improve and embed processes in training and systems to deliver a consistent client experience.
• Develop and monitor key performance metrics to guide field and HQ decision-making.
• Own the Stages of Development model for sales teams and ensure proper roles and KPIs.
• Engage with field sales experts and OSIB to prioritize deliverables and optimize workflows.
• Coordinate field engagement channels to drive adoption of the SERVPRO Way.

Skills

Direct sales

Sales management

CRM systems

Strategic planning

Stakeholder influence

Education

Bachelor's degree or equivalent work experience

Tools

Salesforce

CRM software

Job description

SERVPRO is seeking a Franchise Business Development Specialist to define and standardize the SERVPRO Way of franchise business development across residential and commercial segments. The role drives requirements for performance metrics, technology, and training to enable alignment and revenue growth across HQ and the franchise network.

The position emphasizes improving sales processes, developing KPIs, and collaborating with field sales leaders and OSIB to prioritize work product and ensure