Franchise Growth & Operations Consultant

Dairy Queen; Crown Point (IN); Hybrid; USD 95,000 - 117,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

401K match

Paid time off

Parental leave

Volunteer time

Job summary

Dairy Queen is seeking a Senior Operations Manager to guide franchisees and the Operations team toward short- and long-term goals. You will apply knowledge of restaurant operations to counsel franchisees, improve sales, and maintain customer expectations while ensuring policy compliance.

The role involves district planning, cross-functional partnerships, and occasional travel to franchise locations. A strong operations background and ServSafe certification are required.

Qualifications

• Bachelor’s degree in business, restaurant management or related field or equivalent experience.
• 4+ years in restaurant management or franchise operations management.
• Valid driving record and strong knowledge of restaurant operations.

Responsibilities

• Provide guidance to franchisees and Operations team to achieve goals.
• Develop district-wide plans with marketing, operations, training and supply chain.
• Offer advice to improve sales, profits, and customer service.

Skills

Restaurant operations

Franchise operations

Customer service

Communication skills

Education

Bachelor’s degree in business or related field

Tools

ServSafe certification

Job description

Dairy Queen is seeking a Senior Operations Manager to guide franchisees and the Operations team toward short- and long-term goals. You will apply knowledge of restaurant operations to counsel franchisees, improve sales, and maintain customer expectations while ensuring policy compliance.

The role involves district planning, cross-functional partnerships, and occasional travel to franchise locations. A strong operations background and ServSafe certification are required.