Franchise Operations Consultant – Growth & Strategy

International Dairy Queen, Inc.; Macon (GA); On-site; USD 95,000 - 117,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

International Dairy Queen, Inc. in Macon, GA seeks a Franchise Business Consultant to coach franchisees and the Operations team to meet short- and long-term goals. Leverage restaurant operations expertise to drive sales, profits, and standards while upholding IDQ policies.

The role requires planning, consulting on marketing performance, and cross-functional collaboration. Occasional evenings, weekends, travel, and ServSafe certification are part of the job; a Bachelor’s degree and 4+ years of

Qualifications

• Bachelor’s degree in business, restaurant management or related field or equivalent restaurant operations experience.
• 4 or more years of restaurant management (multi-unit/high volume preferred) and/or franchise operations management (or an equivalent combination of education and experience).
• Thorough knowledge of the Restaurant Industry (QSR preferred).
• Thorough knowledge of restaurant operations.
• Proficient knowledge of marketing, finance, training, human resource, and development.
• Well organized with a high attention to detail and accuracy.
• Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
• Strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences.
• Excellent written and verbal communication skills.
• Ability to provide excellent customer service to both internal and external clients.
• Strong ability to multi-task and prioritize multiple projects and requests simultaneously.
• Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.
• Ability to work quickly in a fast-paced environment with frequent interruptions.

Responsibilities

• Plan and execute the Worldwide Operation’s Business Plan (rolling 1-, 2- and 3-year plan) for a particular District. Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plan).
• When and where appropriate, establish and implement effective business plans with franchise owners in the district. Provide necessary counsel and assistance to ensure the plans include specific goals and strategies in support of ADQ’s Operations and Marketing Plan.
• Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees.
• Responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by Operation’s Business Plan and ADQ’s operating standards.
• Provide impactful advice and counsel to position franchisees for optimal financial health.
• Partner with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies.
• Provide support to other departments/functions as needed.
• May assist with new store openings as required.
• Complete Ad Hoc projects as required.

Skills

Franchise operations

Restaurant management

Marketing knowledge

Financial acumen

Communication skills

Multi-tasking

Relationship building

Education

Bachelor's degree in business or related field

Tools

ServSafe certification

Job description

International Dairy Queen, Inc. in Macon, GA seeks a Franchise Business Consultant to coach franchisees and the Operations team to meet short- and long-term goals. Leverage restaurant operations expertise to drive sales, profits, and standards while upholding IDQ policies.

The role requires planning, consulting on marketing performance, and cross-functional collaboration. Occasional evenings, weekends, travel, and ServSafe certification are part of the job; a Bachelor’s degree and 4+ years of