Franchise Growth & Operations Advisor (Raleigh/Durham)

International-Dairy-Queen,-Inc.; Raleigh (NC); Hybrid; USD 95,000 - 117,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K match

Paid time off

Job summary

International Dairy Queen, Inc. in Raleigh, NC, seeks a Franchise Business Consultant to guide and coach franchisees and the Operations team toward short- and long-term goals. You will leverage restaurant-operations expertise to improve sales, profits, standards, and systems while ensuring customer expectations are met.

Experience in multi-unit, high-volume settings is preferred. The role also involves planning, consulting on marketing performance, and supporting development, reinvestment, and

Qualifications

• Bachelor’s degree in business, restaurant management or related field or equivalent restaurant operations experience.
• 4+ years of restaurant management (multi-unit/high volume preferred) and/or franchise operations management.
• Thorough knowledge of the Restaurant Industry (QSR preferred).
• Thorough knowledge of restaurant operations.
• Proficient knowledge of marketing, finance, training, human resources, and development.

Responsibilities

• Provide guidance and coaching to franchisees and Operations team to achieve short and long-term company and operational goals.
• Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards, and operating systems.
• Ensure compliance with IDQ policies and system standards.
• Gain and maintain support of DMA chair people and other key franchisee leadership in achieving operational goals.
• Engage functional experts when needed.
• Provide support to other functions when needed.
• Effectively implement and execute the Worldwide Operations Business Plan for a District.
• Develop and implement a district-wide business plan (marketing, operations, training, development, supply chain).
• Provide counsel to ensure plans include goals and strategies in support of ADQ’s plans.
• Provide advice in developing marketing performance through partnerships with departments, vendors, and franchisees.
• Position franchisees for optimal shift management, food safety, quality, service, cleanliness, and maintenance goals.
• Position franchisees to achieve optimal financial health.
• Partner with ADQ staff to position franchisees to develop, reinvest, and renew strategies.
• Provide support to other departments/functions as needed.
• Assist with new store openings as required.
• Complete Ad Hoc projects as required.

Skills

Franchise operations

Restaurant management

Marketing knowledge

Finance literacy

Communication skills

Multitasking

Relationship building

Detail oriented

Education

Bachelor’s degree in business/restaurant management or related field

Job description

International Dairy Queen, Inc. in Raleigh, NC, seeks a Franchise Business Consultant to guide and coach franchisees and the Operations team toward short- and long-term goals. You will leverage restaurant-operations expertise to improve sales, profits, standards, and systems while ensuring customer expectations are met.

Experience in multi-unit, high-volume settings is preferred. The role also involves planning, consulting on marketing performance, and supporting development, reinvestment, and