Franchise Operations & Growth Consultant

Dairy Queen; Denver (CO); Hybrid; USD 95,000 - 117,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401K match

Paid time off

Volunteer time off

Parental leave

Job summary

International Dairy Queen, Inc. (IDQ) is seeking an experienced Operations Consultant to guide franchisees and the District team toward short- and long-term company goals, drawing on restaurant operations expertise and staff resources.

You will implement district business plans, partner with field teams and ADQ staff, ensure adherence to operating standards, and support marketing, training, finance, and development initiatives while traveling as needed.

Qualifications

• Bachelor’s degree in business, restaurant management or related field, or equivalent restaurant operations experience.
• 4+ years of restaurant management or franchise operations management.
• A clean driving record is required.
• Thorough knowledge of the Restaurant Industry (QSR preferred).
• Thorough knowledge of restaurant operations.
• Proficient knowledge of marketing, finance, training, human resource, and development.
• Well organized with a high attention to detail and accuracy.
• Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
• Strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences.
• Excellent written and verbal communication skills.
• Ability to provide excellent customer service to both internal and external clients.
• Strong ability to multi-task and prioritize multiple projects and requests simultaneously.
• Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.
• Ability to work quickly in a fast-paced environment with frequent interruptions.

Responsibilities

• Provide guidance and coaching to franchisees and Operations team to achieve short and long-term company and operational goals.
• Develop and implement a district wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plan).
• Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees.
• Position franchisees for optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by Operations’ Business Plan and ADQ’s operating standards.
• Provide impactful advice and counsel to position franchisees for optimal financial health.
• Partner with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies.
• Provide support to other departments/functions as needed.
• May assist with new store openings as required.
• Complete Ad Hoc projects as required.

Education

Bachelor’s degree in business, restaurant management or related field

Tools

ServSafe certification

Job description

International Dairy Queen, Inc. (IDQ) is seeking an experienced Operations Consultant to guide franchisees and the District team toward short- and long-term company goals, drawing on restaurant operations expertise and staff resources.

You will implement district business plans, partner with field teams and ADQ staff, ensure adherence to operating standards, and support marketing, training, finance, and development initiatives while traveling as needed.