Franchise Growth Consultant (Hybrid Role with Travel)

International-Dairy-Queen,-Inc.; Macon (GA); On-site; USD 95,000 - 117,000; Full time

Benefits offered by this job

Medical benefits

401K matching

Paid time off

Job summary

International Dairy Queen Inc. in Macon, GA is seeking a Franchise Business Consultant to guide franchisees and Operations teams toward short- and long-term goals, applying restaurant operations knowledge to improve sales, profits, and standards.

This role requires a Bachelor’s degree in business or restaurant management and 4+ years of multi-unit restaurant management; travel and flexible hours may be required. Base salary is competitive with bonus eligibility and a strong benefits package.

Qualifications

• Bachelor’s degree in business, restaurant management or a related field or equivalent restaurant operations experience.
• 4 or more years of restaurant management (multi-unit/high volume preferred) and/or franchise operations management (or an equivalent combination of education and experience).
• Thorough knowledge and familiarity with the Restaurant Industry (QSR preferred).
• Thorough knowledge of restaurant operations.
• Proficient knowledge of marketing, finance, training, human resource, and development.
• Well organized with a high attention to detail and accuracy.
• Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
• Strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences.
• Excellent written and verbal communication skills.
• Ability to provide excellent customer service to both internal and external clients.
• Strong ability to multi-task and prioritize multiple projects and requests simultaneously.
• Relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients.
• Ability to work quickly in a fast-paced environment with frequent interruptions.

Responsibilities

• Provide guidance and coaching to franchisees and Operations team to achieve short and long-term company and operational goals.
• Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards, and operating systems while maintaining or exceeding customer expectations.
• Ensure compliance with IDQ policies and system standards.
• Gain and maintain support of DMA chair people and other key franchisee leadership in achieving operational goals.
• Engage functional experts when needed.
• Provide support to other functions when needed.
• Effectively implement and execute the Worldwide Operation’s Business Plan for a district, including marketing, operations, training, development, and supply chain plans.
• Provide counsel to franchise owners to ensure plans include specific goals and strategies aligned with ADQ’s plans.
• Provide advice for marketing performance with appropriate departments, vendors, and franchisees.
• Position franchisees for optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals.
• Help position franchisees to achieve optimal financial health.
• Collaborate with ADQ staff to develop and execute development, reinvestment, and renewal strategies.
• Provide support to other departments as needed.

Skills

Franchise operations

Restaurant management

Multi-unit management

Sales & marketing alignment

Customer service excellence

Communication skills

Education

Bachelor’s degree in business/restaurant management or related field

Job description

International Dairy Queen Inc. in Macon, GA is seeking a Franchise Business Consultant to guide franchisees and Operations teams toward short- and long-term goals, applying restaurant operations knowledge to improve sales, profits, and standards.

This role requires a Bachelor’s degree in business or restaurant management and 4+ years of multi-unit restaurant management; travel and flexible hours may be required. Base salary is competitive with bonus eligibility and a strong benefits package.