Founding Solutions Engineer — Enterprise AI Pre-Sales

SERVAL; New York (NY); On-site; USD 110,000 - 165,000; Full time

Job summary

Serval is hiring an experienced Solutions Engineer to lead the technical side of pre-sales for strategic customers. You’ll partner with GTM and account executives to shape demos, conduct architecture assessments, and drive technical evaluations.

You’ll own the technical narrative from discovery through pilot kickoff and handoff. You’ll dive deep into the prospect’s stack, address security and access questions, and build scalable reference architectures and evaluation frameworks.

Qualifications

• 3–6+ years in solutions architecture, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.
• Track record of selling technical products to senior IT and security buyers.

Responsibilities

• Run the technical sales motion with AEs: discovery, architecture, demos, whiteboard sessions, executive briefings, and security reviews.
• Go deep on integrations with the prospect's stack (identity providers, ITSM, ticketing, MDM, HRIS, cloud, SaaS appsServal provisions).
• Translate environments and goals into value-based use cases and success criteria for pilots.
• Be the credible voice on security and access, guardrails, least-privilege, audit logging, and compliance questions.
• Handoff to Deployment at pilot kickoff with full context, then roll off the account.
• Build the SA toolkit: demo environments, reference architectures, evaluation frameworks, FAQs, competitive positioning.
• Bridge field and product: capture objections and work with engineering to close gaps.

Skills

Solutions architecture

Sales engineering

Security knowledge

IT/Identity stack

Communication skills

Ownership

Tools

Okta

Entra

MDM

HRIS

Job description

Serval is hiring an experienced Solutions Engineer to lead the technical side of pre-sales for strategic customers. You’ll partner with GTM and account executives to shape demos, conduct architecture assessments, and drive technical evaluations.

You’ll own the technical narrative from discovery through pilot kickoff and handoff. You’ll dive deep into the prospect’s stack, address security and access questions, and build scalable reference architectures and evaluation frameworks.