Solutions Engineering Leader, Mid-Market & Enterprise

Serval; San Francisco (CA); Hybrid; USD 250,000 - 360,000; Full time

Job summary

Serval is an AI-native automation platform transforming enterprise operations. We are seeking a leader to build and own Solutions Engineering, defining strategy, hiring, and the technical playbook for turning sophisticated IT and security buyers into customers.

You will start as a hands-on, player-coach leader, carry strategic deals, and grow a team of technical sellers. Partner with founders, GTM leadership, and Product to accelerate technical wins.

Qualifications

• 10+ years in solutions engineering or pre-sales at high-growth B2B software or infrastructure companies.
• 2+ years leading a Solutions Engineering organization.
• Proven ability to sell to senior IT and security buyers in enterprise environments.
• Strong technical depth and credibility in architecture reviews and live integrations.

Responsibilities

• Own Solutions Engineering: strategy, hiring plan, team, and technical motion for pilots.
• Hire, manage, and develop the SE team and set standards for demos and sales motion.
• Operate as a player-coach on strategic deals while scaling the team.
• Build foundational SE toolkit: demo environments, reference architectures, and evaluation playbooks.
• Define the technical sales motion with leadership and codify value-based use cases.
• Be the security and access authority in customer engagements and audits.
• Establish metrics and cadence for the function and handoffs to Deployment.

Skills

Solutions engineering leadership

Pre-sales credibility

Executive communication

Selling to CIOs & security leaders

Technical depth

Tools

Demo environments

Evaluation frameworks

Job description

Serval is an AI-native automation platform transforming enterprise operations. We are seeking a leader to build and own Solutions Engineering, defining strategy, hiring, and the technical playbook for turning sophisticated IT and security buyers into customers.

You will start as a hands-on, player-coach leader, carry strategic deals, and grow a team of technical sellers. Partner with founders, GTM leadership, and Product to accelerate technical wins.