Founding Solutions Engineer, AI Automation

Serval; New York (NY); On-site; USD 140,000 - 195,000; Full time

Job summary

Serval is hiring a founding Solutions Engineer to own the technical pre-sales cycle for strategic customers. You will engage CIOs and security leaders, run architecture reviews, and demonstrate the platform’s value with hands-on demos and pilots.

As the first technical seller, you’ll shape demos, evaluate security and integration requirements, and partner with GTM and account teams to win technical buy-in.

Qualifications

• 10+ years in solutions architecture, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.
• Proven track record selling technical products to senior IT and security buyers with credibility before CIOs.
• Deep technical depth capable of architecture reviews, live integrations, and answering security questions without decks.
• Fluency with modern IT and identity stacks including IdPs, SCIM, ITSM, APIs, and access control.
• Excellent storytelling to translate complex concepts for engineers and executives.
• High ownership and the drive to build scalable systems from first principles.
• Experience with ITSM, IGA, access management, security, or AI automation is a strong plus.

Responsibilities

• Run the technical sales motion with Account Executives: discovery, architecture, demos, whiteboard sessions, executive briefings, and security reviews.
• Go deep on integrations with the prospect's stack (Okta, Entra), ITSM & ticketing, MDM, HRIS, cloud, and SaaS apps Serval provisions.
• Translate customer environments and goals into a scoped set of value-based use cases and success criteria for pilots.
• Be the credible voice on security and access, including guardrails, least-privilege, just-in-time access, audit logging, and compliance questions.
• Execute a clean handoff to Deployment at pilot kickoff with full context, then roll off the account.
• Build the foundational SA toolkit: demo environments, reference architectures, evaluation frameworks, FAQs, and competitive positioning.
• Bridge field and product to capture objections and feature gaps, working with engineering to close them.

Skills

Solutions architecture

Pre-sales experience

Security leadership

Enterprise IT

Customer communication

Tools

Okta

Entra

ITSM

SCIM

APIs

Job description

Serval is hiring a founding Solutions Engineer to own the technical pre-sales cycle for strategic customers. You will engage CIOs and security leaders, run architecture reviews, and demonstrate the platform’s value with hands-on demos and pilots.

As the first technical seller, you’ll shape demos, evaluate security and integration requirements, and partner with GTM and account teams to win technical buy-in.