Head of Solutions Engineering – Mid‑Market & Enterprise

Tech Sales Jobs; New York (NY); On-site; USD 300,000 - 350,000; Full time

Job summary

Serval is seeking a leader to build and own Solutions Engineering, shaping the function from the ground up. The role is a hands-on, player‑coach position that will carry technical deals while growing a team of technical sellers.

You will partner with founders and GTM leaders to make the technical win repeatable and feed customer signals into the roadmap. You will be the credible voice on security, access, and compliance, defining the demo standards and evaluation frameworks, and leading

Qualifications

• 10+ years in solutions engineering, sales engineering, or equivalent pre-sales role at a high-growth B2B software or infrastructure company.

Responsibilities

• Own Solutions Engineering at Serval: define strategy, hiring plan, team, and technical motion for pilots.
• Hire, manage, and develop the SE team, starting with the founding Solutions Engineer and set the standard for technical selling.
• Operate as a player-coach: carry strategic and early technical deals while building the team for scale.
• Build foundational SE toolkit: demo environments, reference architectures, evaluation frameworks, and enablement.
• Define technical sales motion with founders and account executives, codify use cases and success criteria for pilots.
• Be the senior voice on security and access: guardrails, audit logging, least-privilege, and compliance questions.

Skills

Solutions Engineering leadership

Pre-sales leadership

Technical depth

Selling to CIOs and security leaders

Team-building

Job description

Serval is seeking a leader to build and own Solutions Engineering, shaping the function from the ground up. The role is a hands-on, player‑coach position that will carry technical deals while growing a team of technical sellers.

You will partner with founders and GTM leaders to make the technical win repeatable and feed customer signals into the roadmap. You will be the credible voice on security, access, and compliance, defining the demo standards and evaluation frameworks, and leading