Founding Solutions Engineer — Enterprise AI Automation

Serval; San Francisco (CA); On-site; USD 140,000 - 200,000; Full time

Job summary

Serval is seeking an experienced Solutions Engineer to lead the technical pre-sales motion for enterprise customers. You will collaborate with GTM leaders and account executives to demonstrate the platform, validate security and integration claims, and shape how we evaluate prospective deployments.

As the founding SE, you will define standard practices, build demo environments, and craft evaluation frameworks while partnering with engineering to close gaps and deliver value.

Qualifications

• 5+ years in solutions engineering, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.
• Track record of selling technical products to senior IT and security buyers with credibility in front of CIOs and security leaders.
• Genuine technical depth: capable of architecture reviews and live integrations without reliance on slides.
• Fluency with modern IT and identity stacks (IdPs, SCIM, ITSM, APIs) and understanding access control.
• Excellent communication and storytelling translating complex concepts for engineers and executives.

Responsibilities

• Run the technical sales motion with AEs: discovery, architecture, demos, whiteboard sessions, executive briefings, and security reviews.
• Deep-dive on integrations with the prospect's stack (Okta/Entra, ITSM, MDM, HRIS, cloud, and SaaS apps Serval provisions).
• Translate environments and goals into scoped, value-based use cases and pilot success criteria.
• Be the credible voice on security, guardrails, least privilege, just-in-time access, audit logging, and compliance questions.
• Execute a clean handoff to Deployment at pilot kickoff with full context, then roll off the account.
• Build foundational SE toolkit: demo environments, reference architectures, evaluation frameworks, FAQs, competitive positioning.
• Bridge field and product: capture objections and gaps, work with engineering to close them.

Skills

Solutions engineering

Pre-sales

Executive presence

Security knowledge

Architecture reviews

API/IT stack

Communication

Ownership

Tools

Okta

Entra

ITSM systems

MDM

HRIS

SaaS apps

APIs

Job description

Serval is seeking an experienced Solutions Engineer to lead the technical pre-sales motion for enterprise customers. You will collaborate with GTM leaders and account executives to demonstrate the platform, validate security and integration claims, and shape how we evaluate prospective deployments.

As the founding SE, you will define standard practices, build demo environments, and craft evaluation frameworks while partnering with engineering to close gaps and deliver value.