Founding Solutions Engineer: AI Video Pre-Sales (Austin)

MMC; Austin (TX); Hybrid; USD 156,000 - 211,000; Full time

Job summary

Synthesia in Austin is seeking Solutions Engineers to help build our pre-sales function across North America. You will partner with Account Executives, Customer Success and Product Marketing to run discovery, deliver demos, scope POCs and design the technical solution for each deal.

You will be a trusted advisor focused on customer value and relay learnings to Product. This founding role offers a chance to shape playbooks, tooling and best practices as we scale.

Qualifications

• 2+ years of pre-sales, solutions engineering, or customer-facing technical experience in a SaaS environment.
• Delivers a strong standard demo aligned to discovery points and agenda with the AE (Tell-Show-Tell).
• Applies established solution designs to the customer’s use case with core ecosystem functions (Product, Customer Success).
• Identifies deal risk and next steps; escalates clearly to the AE for action.
• Working knowledge of MEDDPICC and Command of the Message; can articulate why Synthesia fits the prospect.
• Resourceful: knows how to find the right person/tool internally; builds GTM network.
• Comfortable with technical fundamentals (APIs, integrations, security, compliance) and eager to deepen knowledge.
• Self-motivated and organized; can manage a growing book of POCs, demos, and conversations with deadlines.

Responsibilities

• Co-plan and support discovery calls with AE to understand customer requirements and environment.
• Design and execute repeatable demo methodologies that show value quickly.
• Build and maintain knowledge of platform capabilities, roadmap, and product positioning.
• Deliver demonstrations that tell a credible story of value.
• Identify objections and integration questions; collaborate to find a path forward.
• Provide assessments of technical fit and risk to shape account strategy.
• Keep deal team informed on status, timeline, and dependencies.
• Identify and enable technical champions within customer organizations.

Skills

Pre-sales experience

Solutions engineering

SaaS experience

Discovery calls

Tools

MEDDPICC

Command of the Message

Job description

Synthesia in Austin is seeking Solutions Engineers to help build our pre-sales function across North America. You will partner with Account Executives, Customer Success and Product Marketing to run discovery, deliver demos, scope POCs and design the technical solution for each deal.

You will be a trusted advisor focused on customer value and relay learnings to Product. This founding role offers a chance to shape playbooks, tooling and best practices as we scale.