Founding Enterprise Renewals & Growth Manager

True Talent Solutions Partners; California; On-site; USD 180,000 - 220,000; Full time

Benefits offered by this job

Visa sponsorship

Equity eligible

Job summary

True Talent Solutions Partners is seeking its first Enterprise Account Manager in Redwood City, CA. You will own relationships and renewals across enterprise customers, reporting to the COO, with a renewals-first approach and no new-logo responsibilities for now.

You will forecast, negotiate renewals, and identify expansion opportunities while collaborating with Account Executives, CS managers, and engineers. Lead executive reviews and help establish the EAM function in a fast-paced startup.

Qualifications

• 2–7 years of enterprise account management or customer success in a B2B software company.
• Direct ownership of renewal and expansion targets across a multi-million ARR.
• Proven track record closing renewals and growing accounts.
• Experience navigating multi-stakeholder executive conversations with senior buyers.
• Familiarity with CRM systems, usage analytics, APIs, and AI/LLMs or voice AI.
• On-site in Redwood City, CA; comfortable in a fast-paced startup with a 996 schedule.

Responsibilities

• Manage post-launch relationships with enterprise buyers and program owners from production launch through renewal.
• Forecast, negotiate, and close renewals while identifying opportunities to expand accounts and grow net revenue retention.
• Partner with Account Executives, Customer Success Managers, and Customer Success Engineers on account plans and renewal transitions.
• Use usage data and adoption dashboards to build customer business cases for moving from pilots to production and expanding use cases across teams.
• Lead executive business reviews and bring product or engineering blockers forward with potential revenue impact.
• Help establish the enterprise account management function and its operating practices.

Skills

Enterprise account management

Customer success

CRM systems

Usage analytics

AI/LLMs/voice AI

Executive stakeholder management

Tools

APIs

Consumption-based pricing

Job description

True Talent Solutions Partners is seeking its first Enterprise Account Manager in Redwood City, CA. You will own relationships and renewals across enterprise customers, reporting to the COO, with a renewals-first approach and no new-logo responsibilities for now.

You will forecast, negotiate renewals, and identify expansion opportunities while collaborating with Account Executives, CS managers, and engineers. Lead executive reviews and help establish the EAM function in a fast-paced startup.