Founding Enterprise Account Manager

True Talent Solutions Partners; California; On-site; USD 180,000 - 220,000; Full time

Benefits offered by this job

Visa sponsorship

Equity eligible

Job summary

True Talent Solutions Partners is seeking its first Enterprise Account Manager in Redwood City, CA. You will own relationships and renewals across enterprise customers, reporting to the COO, with a renewals-first approach and no new-logo responsibilities for now.

You will forecast, negotiate renewals, and identify expansion opportunities while collaborating with Account Executives, CS managers, and engineers. Lead executive reviews and help establish the EAM function in a fast-paced startup.

Qualifications

• 2–7 years of enterprise account management or customer success in a B2B software company.
• Direct ownership of renewal and expansion targets across a multi-million ARR.
• Proven track record closing renewals and growing accounts.
• Experience navigating multi-stakeholder executive conversations with senior buyers.
• Familiarity with CRM systems, usage analytics, APIs, and AI/LLMs or voice AI.
• On-site in Redwood City, CA; comfortable in a fast-paced startup with a 996 schedule.

Responsibilities

• Manage post-launch relationships with enterprise buyers and program owners from production launch through renewal.
• Forecast, negotiate, and close renewals while identifying opportunities to expand accounts and grow net revenue retention.
• Partner with Account Executives, Customer Success Managers, and Customer Success Engineers on account plans and renewal transitions.
• Use usage data and adoption dashboards to build customer business cases for moving from pilots to production and expanding use cases across teams.
• Lead executive business reviews and bring product or engineering blockers forward with potential revenue impact.
• Help establish the enterprise account management function and its operating practices.

Skills

Enterprise account management

Customer success

CRM systems

Usage analytics

AI/LLMs/voice AI

Executive stakeholder management

Tools

APIs

Consumption-based pricing

Job description

About the Role

Join a venture-backed voice AI software startup as its first Enterprise Account Manager, reporting to the COO. You will own relationships and revenue growth across existing enterprise customers, with a renewals-first focus and no new-logo sales responsibilities for now.

What You'll Do

• Manage post-launch relationships with enterprise buyers and program owners from production launch through renewal.

• Forecast, negotiate, and close renewals while identifying opportunities to expand accounts and grow net revenue retention.

• Partner with Account Executives, Customer Success Managers, and Customer Success Engineers on account plans and renewal transitions.

• Use usage data and adoption dashboards to build customer business cases for moving from pilots to production and expanding use cases across teams.

• Lead executive business reviews and bring product or engineering blockers forward with their potential revenue impact.

• Help establish the enterprise account management function and its operating practices.

What We're Looking For

• Two to seven years of experience in enterprise account management or customer success at a B2B software company.

• Direct ownership of renewal and expansion targets across a double-digit portfolio of enterprise accounts, generally with 2,000 or more employees, or a portfolio of approximately $3 million to $4 million ARR.

• A record of closing renewals and growing accounts, with revenue results you can discuss.

• Experience navigating multi-stakeholder commercial conversations with senior and executive buyers; this role includes customer success work beyond support or onboarding.

• Familiarity with CRM systems, usage analytics, APIs, and ideally consumption-based pricing, AI, LLMs, or voice AI. Experience in call center-heavy industries or a technical background is a plus.

• Comfort working on-site in a fast-paced startup environment with an intensive 996 schedule.

Compensation & Benefits

Base salary is $180,000 to $220,000 annually, plus equity with four-year vesting and a one-year cliff. The commission structure is still being finalized. Visa sponsorship is available.

Location

On-site in Redwood City, California, United States.