Forklift-Certified Store Team Leader

Goodwill of North Georgia; Oakwood (OH); On-site; USD 21,000 - 32,000; Full time

Job summary

Goodwill of North Georgia is seeking a Shift Supervisor to oversee store personnel, open/close the store as key holder on duty, and ensure operational standards are met during assigned shifts. You will develop, train, coach and support team members for career growth, greet donors and customers, resolve complaints, maintain store appearance, and transfer to other local Goodwill stores as needed.

Proficiency in Microsoft Office and forklift certification are required; English communication must be

Qualifications

• High School Diploma or GED required.
• 2-3 years of experience in retail.
• Associates Degree or completion of related retail management coursework preferred.
• Excellent oral and written communication skills in English; bilingual a plus.
• Must be certified and licensed to operate a forklift.
• Maintain dependable transportation and electronic communication device.
• Must be proficient in Microsoft Office.
• Must start employment in acceptable safety work shoes.
• Must be able to adapt to growth and a changing environment within the Agency.
• Must be able to work in all types of conditions including heat, cold and dust.
• Must be able to meet all physical requirements to perform the duties of the position including the ability to bend, reach, grasp, stand and/or walk for extended periods of time as well as the ability to push, pull and lift up to 30lbs with or without accommodation.
• Must be available to work Monday through Sunday during operating hours as needed for business operations.

Responsibilities

• Supervise store personnel during assigned shift to ensure operational standards are met.
• Open and/or close the store as key holder/team leader on duty.
• Develop, train, coach and support team members for career growth within the organization.
• Comply with agency policies and Donated Goods Retail SOPs and the agency’s safety and security policies and procedures.
• Adhere to the task outline for the job you are supervising and performing.
• Greet and assist donors/customers; create a customer service standard by ensuring customer needs are met and service is efficient and effective.
• Assist and resolve any complaints and communicate complaints and issues to management team.
• Maintain proficiency for tasks required in all workstations.
• Monitor and maintain overall store appearance and housekeeping to agency standards.
• Perform and assist in all functions completed by store personnel.
• Support in maintaining all company records and reports accurately and in a timely fashion.
• Attend all meetings and training as required by the agency.
• Transfer to any Goodwill of North Georgia store within the territory as needed or required.
• Perform other duties as assigned by management.

Skills

Leadership

Customer service

Communication skills

English proficiency

Bilingual

Education

High School Diploma or GED

Associates Degree or related coursework

Tools

Microsoft Office

Forklift certification

Job description

Goodwill of North Georgia is seeking a Shift Supervisor to oversee store personnel, open/close the store as key holder on duty, and ensure operational standards are met during assigned shifts. You will develop, train, coach and support team members for career growth, greet donors and customers, resolve complaints, maintain store appearance, and transfer to other local Goodwill stores as needed.

Proficiency in Microsoft Office and forklift certification are required; English communication must be