Store Team Lead & Customer Experience Coach

Goodwill of North Georgia; Johns Creek (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwill of North Georgia is seeking a Store Supervisor in Johns Creek, GA to oversee daily operations, open/close duties as key holder, and lead a frontline team during assigned shifts.

You will develop, train and coach team members for career growth, ensure customer service standards while assisting donors and customers, enforce SOPs and safety policies, and monitor store appearance. Occasional transfers within the territory and ongoing meetings/training are expected.

Qualifications

• High School Diploma or GED required.
• 2–3 years of experience in retail.
• Associates degree or related retail management coursework preferred.
• Excellent oral and written communication skills in English; bilingual a plus.
• Must be certified and licensed to operate a forklift.
• Proficient in Microsoft Office.
• Dependable transportation and ability to work varied shifts.

Responsibilities

• Supervise store personnel during assigned shift to ensure operational standards are met.
• Open and/or close the store as key holder/team leader on duty.
• Develop, train, coach and support team members for career growth within the organization.
• Comply with agency policies and Donated Goods Retail SOPs and safety policies and procedures.
• Adhere to the task outline for the job you are supervising and performing.
• Greet and assist donors/customers; create a customer service standard by ensuring customer needs are met and service is efficient and effective.
• Assist and resolve any complaints and communicate complaints and issues to management team.
• Maintain proficiency for tasks required in all workstations.
• Monitor and maintain overall store appearance and housekeeping to agency standards.
• Perform and assist in all functions completed by store personnel.
• Support in maintaining all company records and reports accurately and in a timely fashion.
• Attend all meetings and training as required by the agency.
• Transfer to any Goodwill of North Georgia store within the territory as needed or required.
• Perform other duties as assigned by management.

Skills

Customer service

Team leadership

Communication

Adaptability

Problem solving

Education

High School Diploma or GED

Associates Degree or related retail management coursework preferred

Tools

Microsoft Office

Forklift certification

Job description

Goodwill of North Georgia is seeking a Store Supervisor in Johns Creek, GA to oversee daily operations, open/close duties as key holder, and lead a frontline team during assigned shifts.

You will develop, train and coach team members for career growth, ensure customer service standards while assisting donors and customers, enforce SOPs and safety policies, and monitor store appearance. Occasional transfers within the territory and ongoing meetings/training are expected.