Retail Team Leader & Training Coach

Goodwill of North Georgia; Oakwood (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Goodwill of North Georgia is seeking a store supervisor to oversee daily retail operations, greet donors and customers, and ensure service standards are met. You will supervise staff, train teammates, and help maintain store appearance while following SOPs and safety policies.

The role requires a high school diploma or GED, 2–3 years in retail, and forklift certification. Proficiency in Microsoft Office and strong communication skills are essential; bilingual helpful.

Qualifications

• High School Diploma or GED required.
• 2-3 years of experience in retail.
• Associates degree or related retail management coursework preferred.
• Excellent oral and written communication skills in English as well as interpersonal skills; bilingual a plus.
• Must be forklift certified.
• Proficient in Microsoft Office.
• Must start employment in acceptable safety work shoes.
• Must be able to adapt to growth and a changing environment within the Agency.

Responsibilities

• Supervise store personnel during assigned shift to ensure operational standards are met.
• Open and/or close the store as key holder/team leader on duty.
• Develop, train, coach and support team members for career growth within the organization.
• Comply with agency policies and SOPs and safety policies.
• Adhere to the task outline for the job you are supervising and performing.
• Greet and assist donors/customers; create a customer service standard.
• Assist and resolve complaints and communicate issues to management.
• Maintain proficiency for tasks required in all workstations.
• Monitor and maintain store appearance and housekeeping to agency standards.
• Perform and assist in all functions completed by store personnel.
• Support in maintaining all company records and reports.
• Attend all meetings and training as required by the agency.
• Transfer to any Goodwill of North Georgia store within the territory as needed.
• Perform other duties as assigned by management.

Skills

Team leadership

Customer service

Communication

Bilingual a plus

Interpersonal skills

English proficiency

Education

High School Diploma or GED

Associates degree or related retail management coursework

Tools

Microsoft Office

Forklift certification

Job description

Goodwill of North Georgia is seeking a store supervisor to oversee daily retail operations, greet donors and customers, and ensure service standards are met. You will supervise staff, train teammates, and help maintain store appearance while following SOPs and safety policies.

The role requires a high school diploma or GED, 2–3 years in retail, and forklift certification. Proficiency in Microsoft Office and strong communication skills are essential; bilingual helpful.