Ford Service Advisor – Up to $150K + $4K Sign-On

Germain Motor Co.; Beavercreek (OH); On-site; USD 70,000 - 150,000; Full time

Benefits offered by this job

Sign-on bonus up to $4,000

Health, dental and vision insurance

401(k) with employer match

Paid vacation/holidays

Job summary

Germain Ford of Beavercreek is seeking an Experienced Ford Service Advisor in Beavercreek, OH. You will own the customer experience in the service lane and be the first contact for vehicle status, repairs and diagnostics, with strong knowledge of product offerings and technician scheduling.

Responsibilities include answering service calls, writing repair orders, coordinating between technicians and customers, guiding clients through the service process, and supporting warranty processing and

Qualifications

• Experience as a Ford Service Advisor preferred.
• Proven CSI performance and customer service skills.
• Strong sales and customer retention abilities.
• Excellent communication and relationship-building skills.
• Outstanding organizational and follow-up skills.
• A positive attitude and strong work ethic.
• Clean driving record.

Responsibilities

• Answers service calls, sets and confirms appointments.
• Writes repair orders and documents vehicle status.
• Acts as liaison between technicians and customers.
• Assists clients through the service process.
• Collaborates with team members for loaner availability and warranty processing.

Skills

Ford Service Advisor experience

CSI scores

Sales and customer retention

Communication

Organizational and follow-up skills

Clean driving record

Job description

Germain Ford of Beavercreek is seeking an Experienced Ford Service Advisor in Beavercreek, OH. You will own the customer experience in the service lane and be the first contact for vehicle status, repairs and diagnostics, with strong knowledge of product offerings and technician scheduling.

Responsibilities include answering service calls, writing repair orders, coordinating between technicians and customers, guiding clients through the service process, and supporting warranty processing and